Mikela Mitchell
Mount Vernon,WA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Skagit Regional Health & Skagit Regional Clinics. Skilled in conflict resolution and critical thinking, adept at handling high-stress situations and complex customer complaints. Demonstrated proficiency in Microsoft Excel and a commitment to resolving disputes effectively, ensuring a positive impact on business outcomes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Skagit Regional Health & Skagit Regional Clinics
03.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
One Stop Mail Shop
06.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Safeway
10.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Dennys
02.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist Administrator
M2J Ranch and Livestock
05.2014 - 12.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
High School Diploma -
Mt Harrison High Schol
Burley, ID05.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Customer Relations
Computer Proficiency
Conflict Resolution
Money handling abilities
Microsoft Excel
Complaint resolution
Payment Processing
Customer satisfaction measurement
Timeline
Customer Service Representative
Skagit Regional Health & Skagit Regional Clinics
03.2022 - 11.2022
Customer Service Representative
One Stop Mail Shop
06.2020 - 09.2022
Cashier
Safeway
10.2019 - 04.2020
Server
Dennys
02.2019 - 09.2019
Receptionist Administrator
M2J Ranch and Livestock
05.2014 - 12.2018
High School Diploma -
Mt Harrison High Schol
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