Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Madison Roeske

The Woodlands

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

3
3
years of professional experience

Work History

Team Leader

Margie Green Schloesser
05.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Greet vendors as they trickle in to set up for events
  • Stock bars and maintain a clean environment throughout the venue.
  • Give tours of the venue to engaged couples of.

Guest Service Representative

Veronica Jones
02.2023 - 05.2023
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Managed check-in and check-out procedures for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Dress Specialist

Davids Bridal
05.2022 - 08.2022
  • Completed final fittings before special events.
  • Communicated item availability with retail team members and shoppers.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Recommended merchandise to customers based on needs and preferences.

Server

Cinepolis Luxury Cinemas
05.2021 - 08.2021
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.

Server

Bella Green
02.2021 - 05.2021


  • Trained new employees on restaurant procedures and plating techniques.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.

Server

Main Event Sports Bar & Grill
10.2020 - 01.2021


  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

Some College (No Degree) - Hospitality Management

University of Mississippi
University, MS
05.2025

High School Diploma -

Concordia Lutheran High School
Tomball, TX
05.2021

Skills

  • Flexible Hours
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations
  • Inventory Management
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Available Nights, Weekends and Holidays
  • Attention to Detail
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Decision Making
  • Speech Clarity
  • Team Cooperation
  • Building Customer Relationships and Loyalty

Affiliations

  • National Society of Leadership and Success
  • National Society of Collegiate Scholars
  • The Society for Collegiate Leadership and Achievement
  • Alpha Omicron Pi
  • Worked Morgan Wallen Concert
  • Worked Blues Concert and introduced the bands

Timeline

Team Leader

Margie Green Schloesser
05.2023 - Current

Guest Service Representative

Veronica Jones
02.2023 - 05.2023

Dress Specialist

Davids Bridal
05.2022 - 08.2022

Server

Cinepolis Luxury Cinemas
05.2021 - 08.2021

Server

Bella Green
02.2021 - 05.2021

Server

Main Event Sports Bar & Grill
10.2020 - 01.2021

Some College (No Degree) - Hospitality Management

University of Mississippi

High School Diploma -

Concordia Lutheran High School

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Madison Roeske