Madison Roseberry
Dunlow,WV
Summary
Information Technology Intern role requires a blend of technical and customer service skills. Experience includes troubleshooting hardware and software issues, providing technical support to users, and assisting with the implementation of new technologies. Demonstrated ability to monitor system performance and develop reports for tracking purposes, ensuring optimal operation of IT systems. Background in retail operations highlights strong organizational skills and effective communication with customers, contributing to a well-functioning team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
Amanda Cornette
Genoa , WV
03.2025 - 05.2025
- Demonstrated excellent customer service skills at all times.
- Performed daily opening and closing procedures for store operation.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Ensured the cleanliness and tidiness of the store.
- Answered incoming calls regarding product inquiries or orders.
- Assisted customers with product selection, pricing and availability.
- Operated scanning equipment for price checks and stock replenishment.
- Processed sales transactions accurately and efficiently at the cash register.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Organized store displays to ensure maximum visibility of products.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Adhered to safety regulations when handling hazardous materials.
- Addressed customer complaints in a professional manner.
- Resolved customer complaints promptly with professionalism and courtesy.
- Reconciled daily sales transactions against cash registers totals.
- Assisted customers with product selection based on their needs and preferences.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Conducted price checks and updated pricing information as needed.
- Managed inventory levels, ensuring optimal stock availability.
- Addressed customer questions and concerns regarding products and services.
- Followed loss prevention guidelines to deter theft.
- Maintained cleanliness and organization of store shelves and displays.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
Information Technology Intern
Christian Berkeley
Crum, West Virginia
08.2022 - 05.2025
- Updated existing software applications by studying design specifications and performance requirements.
- Assisted with the implementation of new technologies into existing systems.
- Monitored server logs to ensure proper functioning of servers and network equipment.
- Installed, configured, and maintained computer systems and networks.
- Developed test plans and scripts for system testing.
- Assisted in troubleshooting complex technical issues across multiple platforms.
- Monitored system performance to identify potential issues or areas for improvement.
- Developed reports using MS Excel and Access for tracking purposes.
- Provided training to end-users on new technologies or systems implemented within the organization.
- Analyzed and documented user requirements for software development projects.
- Performed regular maintenance checks on all computer systems at the company's premises.
- Troubleshot hardware and software issues and resolved them quickly.
- Assisted in developing disaster recovery plans to minimize downtime due to outages or other emergencies.
- Provided technical support to users with various IT related problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
- Recommended changes to improve systems and network configurations.
- Supported IT manager with department administrative duties and clerical tasks.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Identified system data, hardware or software components to meet user needs.
- Completed frequent checks on user logins, file permissions and other data issues.
- Provided technical and operational support for entire organization.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
Education
Bachelor of Science - Cyber Security
Marshall University
Huntington, WV05-2029
High School Diploma -
Tolsia High School
Fort Gay, WV05-2025
Skills
- Network troubleshooting
- Software development
- System administration
- Technical support
- Data analysis
- Customer service
- Team collaboration
- Problem solving
- Payment processing
- Cash handling accuracy
- Cash register operation
- Basic math skills application
- Active listening techniques
- Effective communication
- Emergency response
- Relationship building
- POS system operation
- Computer literacy fundamentals
- Organizational skills development
- Team collaboration aptitude
- POS systems
- Interpersonal relationship building
- Team leadership
- Computer proficiency and Microsoft office
- Excellent communication
- Store opening and closing
- Strong communication and interpersonal skills
- Network security
- Troubleshooting techniques
- Security training
- Security information and event management
- Compliance management
- Two-factor authentication
- VPNs and Remote Access
- Developing security plans
- Security planning
- Security testing
- System troubleshooting
- Machine learning
- Software updates
- Root-cause analysis
- Network infrastructure updates
- Security protocols
- Safety protocol
- IT asset management
- Problem-solving skills
- IT service management
- Information security
- Hardware updates
- LAN protocols
- Network administration
- Document management
- Device configuration
- End user support
- Document review
- IT troubleshooting
- Operations management
- Task prioritization
- Hardware installations
- IT compliance
- Contract management
- Antivirus software
- Application support
- Application installations
- Issue troubleshooting
- Issue escalation
- Performance testing
- Support case resolution
- Software diagnosis
- Knowledge base management
- Ticket management
- Microsoft office specialist (MOS) master
Languages
Sign language
Professional
Certification
Certificate of Excellence- signed by Christian Berkeley
References
References available upon request.
Timeline
Store Associate
Amanda Cornette
03.2025 - 05.2025
Information Technology Intern
Christian Berkeley
08.2022 - 05.2025
Bachelor of Science - Cyber Security
Marshall University
High School Diploma -
Tolsia High School