Hi, I’m
Madison Rosenow
Alma,US
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
years of professional experience
1
Certificate
Work History
Northern Michigan Sports Medicine CenterCharlevoix, MI
Physical Therapist Aide
04.2023 - 04.2024
Job overview
- Maintained accurate records of patient treatments and progress notes.
- Assisted with administrative tasks such as billing insurance companies and collecting payments.
- Coordinated referrals between other healthcare professionals when necessary.
Northern Michigan EscapesBoyne City, MI
Housekeeping/Receptionist
06.2018 - 05.2024
Job overview
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
Whitings Park & CampgroundBoyne City, MI
Park Ranger
05.2021 - 08.2021
Job overview
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
- Provided visitors with information about park programs, facilities, and services.
- Enforced park rules and regulations to maintain safety of visitors and staff.
F. Grant More Municipal MarinaBoyne City, MI
Dockhand
05.2019 - 05.2020
Job overview
- Ensured compliance with all local, state and federal regulations pertaining to marina operations.
- Communicated with vessel captains regarding arrival and departure dates.
- Maintained accurate records of boat slips, dock assignments, fuel sales.
Pizza OneAlma, Michigan
Server
06.2024 - Current
Job overview
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Biggby CoffeeAlma, Michigan
Barista
07.2024 - Current
Job overview
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
Education
Alma College
Bachelor of Science from Pre-Physical Therapy
12.2022
Skills
- File Organization
- Correspondence typing
- Administrative Support
- Customer Service
- Front Office Management
- Call Routing
- Administrative Skills
- Departmental support
Certification
- American Heart Association Basic Life Support CPR & AED
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementTimeline
Barista
Biggby Coffee
07.2024 - Current
Server
Pizza One
06.2024 - Current
Physical Therapist Aide
Northern Michigan Sports Medicine Center
04.2023 - 04.2024
Park Ranger
Whitings Park & Campground
05.2021 - 08.2021
Dockhand
F. Grant More Municipal Marina
05.2019 - 05.2020
Housekeeping/Receptionist
Northern Michigan Escapes
06.2018 - 05.2024
Alma College
Bachelor of Science from Pre-Physical Therapy
- American Heart Association Basic Life Support CPR & AED
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