Madison Roshong
Summary
Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
YMCA Childcare Aide
YMCA Child Development Center
01.2024 - Current
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Supervise children before and after school.
- Promote learning opportunities and lead activities with other aides.
Server
Buffalo Wild Wings
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Mancinos Pizzas And Grinders
06.2018 - 09.2023
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
Education
Springfield High School
Holland, Ohio05.2020
Skills
- Childcare
- Childcare protocol knowledge
- School-age childcare
- Childcare experience
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Team Leadership
- Time Management
- Staff Training and Development
- Complex Problem-Solving
- Verbal and written communication
Timeline
YMCA Childcare Aide
YMCA Child Development Center
01.2024 - Current
Server
Buffalo Wild Wings
10.2023 - Current
Manager
Mancinos Pizzas And Grinders
06.2018 - 09.2023
Springfield High School