Madison Saladino
Jacksonville Beach
Summary
Client-focused professional with 8+ years of experience delivering exceptional customer service in luxury hospitality and boutique fitness environments. Proven ability to build lasting client relationships, manage scheduling and operational workflows, resolve concerns professionally, and create personalized experiences that drive retention and referrals. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced, client-centered settings.
Overview
2027
2027
years of professional experience
Work History
Senior Lead Instructor
KAI Lagree Studio
05.2026 - Current
- Developed and implemented engaging fitness programs tailored to diverse client needs.
- Enhanced instructor training materials to improve teaching effectiveness and client satisfaction.
- Mentored junior instructors, fostering professional growth and skill development within the team.
- Analyzed participant feedback to refine class offerings and increase retention rates.
- Established strong relationships with clients, promoting community engagement and loyalty within the studio.
Lead Instructor
Romney Pilates Center
02.2024 - 05.2026
- Delivered a high-touch, luxury client experience for members and guests in a boutique fitness environment.
- Managed client concerns and provided personalized support to ensure satisfaction and long-term engagement.
- Assisted with onboarding new clients and creating welcoming experiences that encouraged repeat attendance.
- Consistently led fully booked and waitlisted classes through strong client rapport and relationship building.
Bartender
Multiple Upscale & High Volume Hospitality Venues
2016 - 2023
- Delivered exceptional customer service in both upscale and high-volume hospitality environments.
- Managed multiple guest interactions simultaneously while maintaining accuracy, professionalism, and attention to detail.
- Built strong guest relationships resulting in repeat clientele and customer loyalty.
- Handled point-of-sale transactions, cash management, and payment processing.
- Resolved guest concerns promptly and professionally to ensure positive experiences.
- Assisted guests with product and service recommendations, contributing to increased sales and customer satisfaction.
- Maintained organized and efficient front-of-house operations in fast-paced environments.
Education
High School Diploma -
Northshore High School
Slidell, LA2017
Skills
- Client Relations
- Client Retention
- Membership Sales
- Team Collaborations
- Luxury Client Experience
- Attention to detail
- Critical thinking
- Excellent communication
- Adaptability and flexibility
Timeline
Senior Lead Instructor
KAI Lagree Studio
05.2026 - Current
Lead Instructor
Romney Pilates Center
02.2024 - 05.2026
Bartender
Multiple Upscale & High Volume Hospitality Venues
2016 - 2023
High School Diploma -
Northshore High School