Madison Salefski
Tampa,USA
Summary
Detail-oriented Staff Assistant with a solid track record in enhancing communication and student engagement. Experienced in managing administrative operations, coordinating events, and delivering exceptional customer service. Proficient in Microsoft Office and various digital platforms, dedicated to creating efficient, positive experiences.
Overview
7
7
years of professional experience
Work History
Staff Assistant
Saint Leo University
Tampa, USA
01.2022 - Current
- Managed incoming calls and inquiries for multiple departments, enhancing communication and support
- Coordinated and scheduled events, classes, and academic activities, ensuring seamless execution and participant engagement
- Provide administrative and technical support for the Tampa Center and academic programs
- Create and distribute class schedules and communication to students
- Monitor and troubleshoot classroom technology to ensure functionality
- Conducted outreach to prospective and current students, fostering relationships and promoting academic programs
- Develop instructional PowerPoint presentations for student onboarding and registration
- Represent the university at community and outreach events
Customer Experience Specialist
South Moon Under
Baltimore, USA
01.2021 - 01.2022
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction
- Upheld store presentation and brand standards, ensuring a consistent customer experience
- Coordinated inventory tracking and contributed to achievement of daily sales goals
Customer Experience Specialist
Lululemon
Baltimore, USA
01.2020 - 01.2021
- Delivered exceptional customer service, enhancing personalized shopping experiences for customers
- Cultivated customer relationships, fostering increased brand loyalty
- Assisted in merchandising and daily store operations to maintain store standards
Education
BACHELOR OF ARTS - BUSINESS MARKETING
SAINT LEO UNIVERSITY
Tampa, FL08-2022
HIGH SCHOOL DIPLOMA - Ellicott
HOWARD HIGH SCHOOL
Ellicott City, MD05-2018
Skills
- Event planning
- Event management
- Class coordination
- Meeting coordination
- Scheduling
- Calendar coordination
- Data management
- Customer Service
- Office software
- Microsoft Office Suite
- Cloud tools
- Data management
- Student outreach
- Administrative assistance on development
- Scheduling
- Social Media
- Calendar coordination
- Microsoft Office Suite
Volunteer Experience
- Animal Shelter Volunteer, Supported daily animal care routines and adoption event logistics.
- Best Buddies Program (Student Volunteer), Promoted inclusion through mentorship and campus events.
Entrepreneurial Experience
Independent Business Owner, 01/22, Present, Launched and managed a small business, including branding, inventory, and financial tracking, Developed and executed social media marketing strategies, Built foundational marketing and brand management skills
Timeline
Staff Assistant
Saint Leo University
01.2022 - Current
Customer Experience Specialist
South Moon Under
01.2021 - 01.2022
Customer Experience Specialist
Lululemon
01.2020 - 01.2021
BACHELOR OF ARTS - BUSINESS MARKETING
SAINT LEO UNIVERSITY
HIGH SCHOOL DIPLOMA - Ellicott
HOWARD HIGH SCHOOL