Madison Salter
Vestavia Hills,AL
Summary
Exceptional Operations Manager and Insurance Professional focused on successful team building, budget efficiency and operational improvements. Reliable team player committed to building high-performing teams. Twelve years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager, Compliance Officer
BoMont Group, LLC
07.2021 - Current
- Managed cross-functional teams to streamline operational processes and improve efficiency.
- Coordinated Merger & Acquisition team focused on identifying potential targets and creating the implementation playbook for the integration process.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Developed and implemented company handbook, standard operating procedure guidelines and product deliverables.
- Led internal audits and investigations to identify and mitigate potential compliance risks.
- Managed a team of 10 employees to ensure successful implementation of services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted ongoing reviews of program management and financial systems to assess cost control measures and ongoing fiscal expenditures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Account Executive
BoMont Group, LLC
07.2021 - Current
- Analyzed sales data and market trends to identify new business opportunities.
- Collaborated with cross-functional teams to develop and execute successful business development strategies.
- Developed and implemented strategic marketing campaigns to promote brand awareness.
- Managed key client accounts and fostered strong relationships, resulting in increased revenue.
- Processed and validated invoices for accuracy and timeliness.
- Reconciled billing discrepancies and resolved customer inquiries.
- Coordinated with internal departments to ensure timely delivery of services.
Account Manager
Arthur J. Gallagher Risk Management Services, Inc.
12.2017 - 07.2021
- Managed accounts receivable and billing processes for large commercial organizations.
- Processed and validated invoices for accuracy and timeliness.
- Managed key client accounts and consistently exceeded sales targets.
- Developed and executed strategic account plans to drive revenue growth.
- Collaborated with cross-functional teams to deliver exceptional customer service.
- Negotiated contracts and resolved client issues in a timely manner.
- Conducted risk assessments and identified areas for process improvements.
Client Service Manager
McGriff, Seibels & Williams, Inc
10.2015 - 12.2017
- Managed and resolved client inquiries and issues in a timely and efficient manner.
- Primary servicing representative for over 75 clients with diverse business portfolios, managing tasks such as contract negotiations, processing endorsements, and claims resolution.
- Developed and implemented strategic account plans to enhance satisfaction.
- Developed marketing materials and coordinated program compliance.
- Responsibilities also included generating invoices, managing billing information, and requesting and verifying client details.
Assistant Account Manager
Insurance Office of America
02.2014 - 10.2015
- Developed and maintained relationships with key clients, companies and vendors.
- Managed service for 200+ clients across four business portfolios.
- Interpreted policy contracts, proper document filing, processing clients claims, endorsements and audits.
- Coordinated invoice creation and served as the point of contact for IT and equipment related troubleshooting.
Education
Subject Matter Expert & Trainer -
Applied Epic (Insurance ERP)
Associate of Business Administration -
Jefferson State Community College
05-2028
Skills
- Risk Management
- Customer Service Expert
- License/Certification Compliance
- Employee Training
- Social Media Content Creator
- Company Management
- Contract Review Experience
- Procedure Creation
- Billing Specialist
- Notary Republic
- Applied Epic ARM Specialist
- Performance reporting
- Process improvement strategies
Timeline
Account Executive
BoMont Group, LLC
07.2021 - Current
Operations Manager, Compliance Officer
BoMont Group, LLC
07.2021 - Current
Account Manager
Arthur J. Gallagher Risk Management Services, Inc.
12.2017 - 07.2021
Client Service Manager
McGriff, Seibels & Williams, Inc
10.2015 - 12.2017
Assistant Account Manager
Insurance Office of America
02.2014 - 10.2015
Subject Matter Expert & Trainer -
Applied Epic (Insurance ERP)
Associate of Business Administration -
Jefferson State Community College