Hi, I’m
MADISON SHEEDER
Slippery Rock,PA
Summary
Can Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly. Also, diligent and attentive to customer needs, familiar with customer service operations and prepared to enhance success.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
years of professional experience
1
Certification
Work History
Dented Keg Brewing Company
Server/Bartender/Hostess/Busser
09.2022 - 08.2025
Job overview
- Collected trash, wiped up spills, and cleaned tables.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
- Was a hostess
- Was a bartender
- Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand.
- Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.
Dunkin Donuts
Employee
08.2022 - 10.2022
Job overview
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Made coffee
- Made food
- Took orders
- Stocked
South Side Subs & Groceries
Cashier
09.2021 - 08.2022
Job overview
- Was in charge of issuing receipts, refunds, change, and tickets.
- Was in charge of taking orders from customers.
- Counted the cash in the register drawer at the start and end of each shift.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Made subs, took orders
Kurtz Bros.
Warehouse Packer
06.2020 - 08.2020
Job overview
- Checked them for damage or other issues before packing products into boxes.
- Shipped materials and assisted with boxing, packing, labeling, and document preparation.
- Packed merchandise into specific packages based on the dimensions of the items.
- Double-checked orders to make sure they were accurate.
- Packed, weighed, and shipped items according to the customer's instructions.
- Organized them on racks, shelves, and bins to keep things in order.
- Packed and shipped items safely and efficiently to reduce breakage.
- Labeled products or boxes and palletized larger groups for delivery to schools to prepare inventory for sale or shipment.
Education
Curwensville High SchoolCurwensville, PA
High School
01.2023
PennWest EdinboroEdinboro, PA
Art Education - Some college (No degree)
Slippery Rock University of PennsylvaniaSlippery Rock, PA
from Art Education
05-2027
Skills
- Communication
- Excellent with kids
- Customer needs assessment
- File/records maintenance
- Quick learner
- Conflict and dispute resolution
- Customer service
- Supply replenishment
- Client-focused
- Customer satisfaction
- Safety measures
- Heavy lifting
- Creative problem solving
- Strong work ethic
- Professional appearance
- Cleanliness standards
- Food running
- Order management
- Beverage preparation
- Guest seating
- Table setting
Certification
- RAMP certified
- First Aid/CPR Certified
Timeline
Server/Bartender/Hostess/Busser
Dented Keg Brewing Company
09.2022 - 08.2025
Employee
Dunkin Donuts
08.2022 - 10.2022
Cashier
South Side Subs & Groceries
09.2021 - 08.2022
Warehouse Packer
Kurtz Bros.
06.2020 - 08.2020
PennWest Edinboro
Art Education - Some college (No degree)
Curwensville High School
High School
Slippery Rock University of Pennsylvania
from Art Education
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