Dezirae Gomez
Carson,CA
Summary
Organized Dispatch Coordinator with 9 years of vast experience overseeing dispatch of air freight - delivery truck vehicles, trailers, bobtails. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.
Overview
9
9
years of professional experience
Work History
Hostess / Server / Busser / Bartender
Crab N Spice
Carson, CA
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served tables with the assurance that guests and customers will have the best experience.
Customer Service Rep / Stocker
Costco Wholesales
Torrance, CA
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stocked clothing, food, and daily necessities/items before our store opened assuring everything looked nicely presented and in order.
- Responded to customer requests for products, services, and company information.
Break Bulk - Distpatch
DB Schenker
Carson, CA
11.2021 - 03.2024
- Demonstrated adaptability by quickly learning new software tools for tracking shipments and managing inventory levels at various facilities.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Customer Service Representative
Nova CFS
Carson, CA
07.2017 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer orders.
- Responded to customer calls and emails to answer questions about products and services.
- Explained charges, fees, terms of sales, and service agreements to customers daily.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
INSPECTOR
Shop Airlines
Manhattan Beach, Ca
08.2016 - 07.2017
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Inspected and examined materials and finished parts and products for proper packaging.
Education
High School Diploma -
Eagle Tree High School
Carson, CA06.2015
Skills
- Efficient material handling
- Workplace safety
- Organizational abilities
- Visual inspection
- High stress tolerance
- Quick learner
- Obedient
- Great communication skills
- Patient
- Time management
- Production scheduling
- Workflow management
Timeline
Customer Service Rep / Stocker
Costco Wholesales
10.2024 - 02.2025
Hostess / Server / Busser / Bartender
Crab N Spice
03.2024 - Current
Break Bulk - Distpatch
DB Schenker
11.2021 - 03.2024
Customer Service Representative
Nova CFS
07.2017 - 05.2021
INSPECTOR
Shop Airlines
08.2016 - 07.2017
High School Diploma -
Eagle Tree High School