MADISON SHOCKLEY
Aliso Viejo,CA
Summary
Compassionate patient care assistant with over 9 years of experience providing direct patient care and clinical support in medical and post-operative environments. Skilled in patient transport, safe patient handling, vital signs monitoring, and maintaining patient safety during transfers and ambulation. Experienced collaborating with interdisciplinary healthcare teams while maintaining strict HIPAA compliance and infection control standards. BLS certified with strong knowledge of medical equipment handling, medical terminology, and patient support. Seeking to contribute excellent patient care and teamwork as an Anesthesia Technician or Patient Transport Technician at City of Hope.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Assistant/Facility Coordinator
Laguna Village Recovery
Laguna Beach, CA
09.2020 - Current
- Assisted with patient ambulation, transfers, and transport using gait belts, wheelchairs, and mobility equipment.
- Assisted patients with transfers between beds, wheelchairs, and medical transport vehicles while ensuring patient safety and comfort.
- Utilized proper body mechanics and safe patient handling techniques when transferring and transporting patients.
- Obtained client medical history, medication information, symptoms and allergies.
- Coordinated with surgery centers, doctors, and patients.
- Kept detailed records of office inventories and placed orders for more supplies.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Monitored vital signs and reported changes to nursing staff promptly,
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Supported patients physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Cleaned, prepared, and maintained medical equipment according to safety and infection control protocols.
Medical Assistant and Receptionist
Newport Neurospecialist
Newport Beach, CA
08.2019 - 09.2021
- Collected and documented patient medical information such as manual blood pressure, weight, temperature, o2, respirations, and pulse
- Obtained client medical history, including medication information, symptoms, allergies and chief complaint.
- Assisted with neurological assessments like mini-cog, enhancing clinician efficiency.
- Managed all incoming prior authorization requests to ensure timely processing and resolution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked and verified patient insurance eligibility.
- Answered all incoming phone calls and responded to emails promptly.
Lead Optometric Technician
Laguna Eye Care Optometry
Laguna Hills, CA
06.2016 - 08.2019
- Performed ophthalmic diagnostic testing including visual field testing, intraocular pressure (IOP) measurements, OCT imaging, and visual acuity assessments.
- Prepared and maintained ophthalmic diagnostic equipment and ensured proper operating for patient testing.
- Checked and verified patient insurance eligibility.
- Answered incoming phone calls and responded to emails promptly.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Checked patient data including insurance, demographic, and health history to ensure all importation was current.
- Trained and onboarded new employees on diagnostic ophthalmic equipment, patient intake procedures, and front office workflows.
Education
Certificate - Certified Nursing Assistant
Saddleback College
Mission Viejo05-2026
Associate of Science - Health Sciences
Saddleback College
Mission Viejo2026
Certificate - ECG / Telemetry Technician
Phlebotomy Career Training
Online03-2025
High School Diploma -
Dana Hills High School
Dana Point2017
Skills
- Patient Transport & Mobility Assistance
- Safe Patient Handling & Transfer Techniques
- Gait Belt & Mechanical Lift Transfers
- Hoyer Lift Operation
- Wheelchair & Ambulation Support
- Vital Signs Monitoring
- Patient Positioning & Safety
- Medical Equipment Handling
- Infection Control & Sterile Environment Awareness
- HIPAA Compliance
- Patient Communication & Customer Service
- Interdisciplinary Team Collaboration
Certification
- Basic Life Support (BLS) - Certified
- ECG / Telemetry Technician Certification
Timeline
Patient Care Assistant/Facility Coordinator
Laguna Village Recovery
09.2020 - Current
Medical Assistant and Receptionist
Newport Neurospecialist
08.2019 - 09.2021
Lead Optometric Technician
Laguna Eye Care Optometry
06.2016 - 08.2019
Certificate - Certified Nursing Assistant
Saddleback College
Associate of Science - Health Sciences
Saddleback College
Certificate - ECG / Telemetry Technician
Phlebotomy Career Training
High School Diploma -
Dana Hills High School