Madison Sillaman
Athens,MI
Summary
Experienced in various customer service roles, excelling in delivering seamless transactions and providing informative and efficient service. Passionate about ensuring customer satisfaction and creating smooth experiences. Demonstrated ability to handle diverse customer needs and resolve issues effectively.
Overview
5
5
years of professional experience
Work History
Retail Associate/Social Media Content Creator
Mackenzies Bakery
06.2023 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Enhanced visual appeal of baked goods in social media posts by expertly arranging food and using appropriate lighting techniques.
Takeout Specialist, Hostess, Expo and Busser
Monelli's Italian Bar and Grill
02.2020 - 05.2024
- Answered phone calls related to food orders or service inquiries.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Developed strong product knowledge to address customer inquiries and make educated recommendations based on their preferences.
- Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
Store Manager
Bin and Pallet Company
03.2023 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Office Clerk
Automaxx
11.2019 - 07.2020
- Maintained lot appearance by transporting vehicles to and from car washes and parking them in an orderly fashion.
- Provided clerical support to company employees by maintaining organization of filing systems.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Highschool Diploma -
Vicksburg Public Schools
Vicksburg, MI12.2020
Skills
- Customer service
- Conflict resolution
- Leadership
- Time management
- Organization
- Cash Handling Accuracy
- Social Media Strategy
- Ability to upsell
Timeline
Retail Associate/Social Media Content Creator
Mackenzies Bakery
06.2023 - Current
Store Manager
Bin and Pallet Company
03.2023 - 05.2023
Takeout Specialist, Hostess, Expo and Busser
Monelli's Italian Bar and Grill
02.2020 - 05.2024
Office Clerk
Automaxx
11.2019 - 07.2020
Highschool Diploma -
Vicksburg Public Schools
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