Madison Small
Dover
Summary
Dynamic and dedicated professional with a proven track record at Wentworth-Douglass Hospital, excelling in patient registration and customer service. Known for exceptional multitasking and problem-solving skills, I foster welcoming environments while ensuring data integrity and confidentiality. A reliable team player, I thrive in high-pressure situations, delivering efficient service with a patient-centered approach. Known for strong team collaboration and flexibility to meet changing needs. Highly skilled in communication and conflict resolution, fostering positive guest experience.
Overview
5
5
years of professional experience
Work History
Greeter
Wentworth-Douglass Hospital
06.2021 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, welcoming atmosphere for patients and visitors.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Patient Registration Representative
Wentworth-Douglass Hospital
06.2023 - 04.2025
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Resident Assistant
University Of New Hampshire
08.2021 - 05.2022
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
Surveyor
UNH Survey Center
09.2020 - 03.2021
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
Education
Bachelor of Arts - Psychology
University of New Hampshire
NH09-2025
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Creativity and innovation
- Social perceptiveness
- Problem-solving
- Reliability and punctuality
Timeline
Patient Registration Representative
Wentworth-Douglass Hospital
06.2023 - 04.2025
Resident Assistant
University Of New Hampshire
08.2021 - 05.2022
Greeter
Wentworth-Douglass Hospital
06.2021 - Current
Surveyor
UNH Survey Center
09.2020 - 03.2021
Bachelor of Arts - Psychology
University of New Hampshire
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