Madison Smith
Mt. Pleasant,SC
Summary
Dedicated medical device professional with a robust background in neurosurgery, possessing comprehensive knowledge of cutting-edge technologies and procedures. Seeking to transition into the dynamic field of health coaching to leverage expertise in clinical care, while fostering holistic well-being through personalized wellness strategies. Proven track record of effective communication, problem-solving, and fostering strong relationships with surgeons, healthcare professionals, and stakeholders. Eager to utilize strong analytical skills and passion for improving overall health to empower individuals in achieving their wellness goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Application Specialist
SYNAPTIVE MEDICAL
07.2021 - Current
- Drive surgeon engagement and utilization at top producing accounts through clinical training and day to day support
- Leverage in-depth knowledge to identify and achieve growth opportunities for current and potential new accounts, own onboarding process for new surgeons
- Maintain regional CSAT score above national average by fostering a trusting relationship with the surgeons.
- Certified Health and Wellness Coach: Launched a corporate wellness program within Synaptive to foster a culture of health and well-being and support each employee's journey towards a healthier life.
Implementation Lead
NOTABLE HEALTH
09.2020 - 07.2021
- Lead implementation process from start to finish, including provider and staff training
- Develop and refine all implementation documentation and SOPs
- Own project plans and work closely with project management and engineering to ensure successful implementation.
Customer Success Manager
NOTABLE HEALTH
05.2019 - 07.2021
- Grew customer base by 250% in the first year
- Generated over $400k in account management and upsell in the 2020 fiscal year
- Maintained Net Promotor Score in the top quartile by driving product adoption and providing white glove support to all providers.
Emergency Room Medical Scribe & Clinical Trainer
PROSCRIBE
09.2017 - 05.2019
Education
Exercise Physiology / Biology -
University of North Carolina Chapel Hill
01.2017
Skills
- Client Relationships
- Customer Education
- Product Demonstrations
- Clinical Process Expertise
- Individual and Group Coaching
- Nutritional Health
- Class Instruction
- Material Preparation
Certification
- Certified Health and Wellness Coach | Dr. Sears Wellness Institute
- Stanford Nutrition Science Certificate | Stanford Center for Health Education
- Certified Yoga Sculpt Instructor | CorePower Yoga
- UNC Business Essentials Certificate | University of North Carolina Chapel Hill Kenan-Flagler Business School
Timeline
Clinical Application Specialist
SYNAPTIVE MEDICAL
07.2021 - Current
Implementation Lead
NOTABLE HEALTH
09.2020 - 07.2021
Customer Success Manager
NOTABLE HEALTH
05.2019 - 07.2021
Emergency Room Medical Scribe & Clinical Trainer
PROSCRIBE
09.2017 - 05.2019
Exercise Physiology / Biology -
University of North Carolina Chapel Hill
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