Madison Smith
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Horizon Air
03.2023 - Current
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Delivered excellent customer service under high-pressure situations while maintaining an calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Announced flight status updates and information about gate changes over PA system.
- Worked well in a team setting, providing support and guidance.
Barista Trainer
STARBUCKS COFFEE COMPANY
04.2021 - 03.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Private Nanny
Lynn Jabs
08.2019 - 04.2021
- Supervised children engaged in physical activity, learning and social skills with peers.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WA06.2021
Skills
- Public Speaking
- Teamwork and Collaboration
- Dependable and Responsible
- Detail Oriented
Timeline
Passenger Service Agent
Horizon Air
03.2023 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
04.2021 - 03.2023
Private Nanny
Lynn Jabs
08.2019 - 04.2021
High School Diploma -
Peninsula High School