Hamida Aktar
Brooklyn
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
9
9
years of professional experience
Work History
Passenger service agent
DRAFTAir
Queens
08.2022 - Current
- Maintained up-to-date knowledge of airline policies regarding payments, Returns and exchanges.
- Prevented airline losses using awareness, attention to Detail and integrity.
- Organized daily sales reports for the accounting Department.
- Developed highly empathetic client relationships.
- Cross-trained And provided back-up for other customer service representatives when Needed.
- Announced flight status updates and information about gate changes.
- Created and booked 3 reservations per month.
- Coordinated with airport vendors regarding fueling and catering logistics.
- Checked baggage and collected baggage charges.
Sales Associate
Key food
Brooklyn
01.2017 - Current
- Put the items where it belongs
- Counted the money
- Assisted customers to find what they need
- Trained newcomers
Security Guard
Sj Solutions Security
Brooklyn
12.2020 - 05.2022
- Patrol building
- Maintain safety of clients
- Data entry
- Enforce strict CDC Covid-19 guidelines
Passinger Service Agent
Swissport
Queens
12.2020 - 02.2022
- Make announcements prior to boarding, allowing enough time for required screenings.
- Check in luggage and confirm that carry-on items meet federal guidelines.
- Assist with additional documentation required for international flights.
- Greet passengers and provide boarding instructions.
- Help passengers track down missing luggage.
- Inform passengers of flight gate numbers.
Retail Sale associates
Rainbow
Brooklyn
06.2016 - 01.2017
- Experience in opening and closing stores.
- Store conceptualization and data skills.
- Must be able to work well in fast past paced dynamic and agile environment.
Aer Lingus Passenger Service Agent
FENIX AVATION
- Helped to make changes to pre-boarding procedures that made the process easier but stayed within federal guidelines.
- Awarded by the company for having the highest customer satisfaction rating four months in a row.
- Enjoyed working closely with the passengers to ensure the very best possible passenger experience.
- Assisted passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owner as soon as possible to achieve customer satisfaction.
- Provided telephone support to customers, partner airlines and stations relative to baggage service issues.
Education
Bachelor of Science - Early Childhood Education, Finances
Brooklyn College
New York, NY04-2025
Associate of Applied Science - Computer Information Systems (CIS)
Borough of Manhattan Community College
New York, NY09.2020
High School Diploma -
New Utrecht High School
Brooklyn, NY02.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Mac OS
- Public speaking
- Communications
- Customer service
- Financial analysis
- Effective communication
- User support
- Team building
- Conflict resolution
- Report generation
Timeline
Passenger service agent
DRAFTAir
08.2022 - Current
Security Guard
Sj Solutions Security
12.2020 - 05.2022
Passinger Service Agent
Swissport
12.2020 - 02.2022
Sales Associate
Key food
01.2017 - Current
Retail Sale associates
Rainbow
06.2016 - 01.2017
Aer Lingus Passenger Service Agent
FENIX AVATION
Bachelor of Science - Early Childhood Education, Finances
Brooklyn College
Associate of Applied Science - Computer Information Systems (CIS)
Borough of Manhattan Community College
High School Diploma -
New Utrecht High School