Jonas Morel
Miami,Fl
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Passenger Service Agent
Copa Airlines (Triangle Services of FL)
Miami, FL
01.2024 - Current
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Operated computerized system to handle ticketing and check-ins.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Greeted passengers and provided boarding instructions.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Education
WorldTracer Conversion Training - Libro De Trabajo -
Copa Academy
Panama08-2024
Associate of Arts - Heating, Air Conditioning, And Refrigeration Installation And Repair
CBT College
Miami, FL04-2023
GED -
Ebenezer International Christian Academy
Miami, FL08-2022
Skills
- Decision-Making
- Teamwork and Collaboration
- Written and Verbal Communication
- Cultural Awareness
- Self-Motivated
- Conflict Resolution
- Customer Service
- Customer Relations
- Microsoft Word
- Supervision and leadership
Certification
- Passenger Loading Bridge Operators Permit (Miami Dade Aviation Department) Issued 1/5/2024 Expires 1/5/2029
Timeline
Passenger Service Agent
Copa Airlines (Triangle Services of FL)
01.2024 - Current
WorldTracer Conversion Training - Libro De Trabajo -
Copa Academy
Associate of Arts - Heating, Air Conditioning, And Refrigeration Installation And Repair
CBT College
GED -
Ebenezer International Christian Academy
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