Madison Smith
Lawrenceburg,IN
Summary
A dynamic leader in operations management, I significantly enhanced customer satisfaction and profitability at Frisch's Big Boy Restaurants through strategic inventory control and innovative process improvements. Skilled in financial management and staff development, I excel in fostering partnerships and ensuring regulatory compliance, driving both growth and operational excellence.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Frisch's Big Boy Restaurant
08.2011 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Skills
- Operations Management
- Staff Development
- Inventory Management
- Customer Service
- Financial Management
- P&L Management
- Problem-Solving
- Marketing and Promotions
- Regulatory Compliance
- Goal Setting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Associate of Applied Science - Communications
Ivy Tech Community College of Indiana
Lawrenceburg, INSimilar Profiles
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