Madison Smith
Olympia,USA
Summary
Dynamic professional with extensive experience at Symetra, specializing in staff training and development. Demonstrated success in implementing over 100 groups, significantly enhancing operational efficiency and accuracy. Proficient in MS Office, with a strong ability to identify efficiencies while managing multiple priorities and maintaining exceptional attention to detail. Aiming to leverage these skills to drive further improvements in future roles.
Overview
9
9
years of professional experience
Work History
Policy Admin Representative
Symetra
01.2023 - Current
- Assisted sales force and internal teams during initial sale and implementation for new business.
- Implemented and maintained over 100 groups.
- Developed policy and certificate documents and organized employer delivery.
- Ensured accuracy of agent appointments.
- Assessed documentation requirements under Extra Territorial Laws.
- Led employee trainings with an emphasis on operational efficiency.
Associate Agent Relations Representative
Symetra
09.2021 - 01.2023
- Evaluated more than 100 groups for accurate system configuration.
- Ensured accuracy in various policy-related documents like contracts and certificates.
- Designed materials for new enrollments.
- Coordinated group-requested changes including contract updates, name changes, and contact modifications.
- Conducted numerous training sessions for new employees.
Curriculum Director
Primrose School on Yankee
Springboro , OH
10.2015 - 09.2021
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Observed children to record development.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
Education
High School Diploma -
Miamisburg High School
05.2016
Some College - General Studies
Sinclair Community College
DAYTON, OHSkills
- Staff training/development
- MS Office
- Keyboarding
- Strong attention to detail
- Mobile technology and devices
- Time Management
- Strong written and verbal communication
- Audience awareness
- Highly organized
- Ability to handle multiple priorities efficiently and effectively
Accomplishments
- Received two Excellence Awards at Symetra for identifying and implementing operational efficiences
Timeline
Policy Admin Representative
Symetra
01.2023 - Current
Associate Agent Relations Representative
Symetra
09.2021 - 01.2023
Curriculum Director
Primrose School on Yankee
10.2015 - 09.2021
High School Diploma -
Miamisburg High School
Some College - General Studies
Sinclair Community College