Rebecca Wingert
Minot,NORTH DAKOTA
Summary
Dynamic operations professional with experience at FedEx Ground, excelling in process optimization and team training. Proven track record in enhancing service delivery standards and fostering employee development. Skilled in customer service, effectively resolving inquiries and high-quality standards. Committed to driving efficiency and team collaboration.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Sr Operations Admin
FedEx Ground
Minot, ND
03.2025 - Current
- Managed daily operations to ensure efficiency and compliance with company policies.
- Oversaw workflow processes to optimize productivity and minimize delays.
- Implemented process improvements that enhanced service delivery standards.
- Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
Second Assistant Manager
McDonald’s
Minot
09.2013 - 03.2025
- Supported daily operations by coordinating team schedules and ensuring adequate staffing levels.
- Assisted management in inventory control, maintaining stock levels, and minimizing waste.
- Trained new employees on customer service protocols and operational procedures.
- Monitored food safety standards to ensure compliance with health regulations.
- Collaborated with team members to enhance store efficiency and customer satisfaction ratings.
- Resolved customer inquiries and complaints promptly while maintaining service quality standards.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
Education
GED -
Dakota College At Bottineau
Bottineau, ND05.2026
Skills
- Management
- Task delegation
- Team Training
- Quality assurance
- Employee development
- Project planning
- Human resources
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking
- Verbal and written communication
- Staff training/development
- Employee motivation
Timeline
Sr Operations Admin
FedEx Ground
03.2025 - Current
Second Assistant Manager
McDonald’s
09.2013 - 03.2025
GED -
Dakota College At Bottineau