Madison Snelling
Corpus Christi,TX
Summary
Accomplished Assistant Manager and Baylor University Graduate with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Barefoot Campus Outfitters
01.2024 - Current
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed trends for Social Media Ads
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
Sales Associate
Barefoot Campus Outfitter
10.2021 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Associate
Jewels Clothing and Accessories
05.2021 - 07.2021
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Maintained clean sales floor and straightened and faced merchandise.
Student Intern
Christus Spohn (Shoreline)
01.2019 - 01.2020
- Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Analyzed problems and worked with teams to develop solutions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Upheld infection control and prevention policies across different patient-facing areas.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Bachelor of Science - Kinesiology
05.2024
Degree in Health, Kinesiology, and Leisure Studies
- Relevant Coursework: Anatomy & Human Physiology
- Baylor Wake Member
High School Diploma -
05.2020
- cum laude graduate
- Ranked in Top 36% of class
- Extracurricular Activities: Student Athletic Training
- FFA Member
- HOSA Member
- Interact Club Member
Skills
- Reliability
- Communication
- Discipline
- Time Management
- Conflict Resolution Skills
- Customer Relations
- Staff Supervision
- Sales Tracking
- Transaction Processing
- Store operations
- Teamwork and Collaboration
- Schedule Management
Timeline
Assistant Store Manager - Barefoot Campus Outfitters
01.2024 - Current
Sales Associate - Barefoot Campus Outfitter
10.2021 - Current
Retail Associate - Jewels Clothing and Accessories
05.2021 - 07.2021
Student Intern - Christus Spohn (Shoreline)
01.2019 - 01.2020
Baylor University - Bachelor of Science, Kinesiology
Calallen High School - High School Diploma,