Madison Starks
Summary
A dedicated and responsible professional with a strong passion for communications and customer service. Eager to leverage exceptional communication and hospitality skills in a full-time role that fosters positive client interactions and enhances customer experiences. Proven ability to adapt to diverse environments while maintaining a commitment to excellence. A highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. With a strong knowledge of medical terminology and HIPAA regulations..
Overview
7
7
years of professional experience
Work History
Patient Safety Sitter
St.John Hospital/ Touchpointe
12.2023 - Current
- Monitored patient behavior to ensure safety and compliance with care plans.
- Assisted nursing staff by providing support during patient assessments and procedures.
- Reported changes in patient conditions promptly to medical professionals for timely interventions.
- Maintained a clean and organized environment to promote patient comfort and safety.
- Implemented best practices for infection control, contributing to overall hospital hygiene standards.
- Documented observations accurately in patient records to maintain comprehensive care histories.
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
Manager's Assistant
Dollar Tree
01.2025 - 05.2025
- Assisted management with scheduling and inventory tracking to optimize store operations.
- Coordinated communication between departments to enhance team collaboration and efficiency.
- Managed customer inquiries, providing timely resolutions to improve service satisfaction.
- Prepared reports on sales trends and stock levels to support strategic decision-making.
- Trained new staff on operational procedures and company policies for seamless onboarding.
- Implemented inventory control measures to reduce discrepancies and ensure accurate stock levels.
- Developed promotional materials in alignment with corporate marketing strategies to boost sales.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
Convenience Store Clerk
UNA Travel Center
12.2020 - 12.2023
- Assisted customers with purchases and inquiries to enhance service experience.
- Operated cash register accurately, ensuring efficient transaction processing.
- Maintained cleanliness and organization of store displays for optimal product visibility.
- Restocked shelves promptly to meet customer demand and maintain inventory levels.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and products.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Overnight Stock
Walmart
06.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized inventory on shelves to ensure optimal product placement and accessibility.
- Received and processed shipments, verifying accuracy of items against packing lists.
- Maintained cleanliness and orderliness in stock areas to promote safety and efficiency.
Cashier/Gas Station Clerk
Meijers Gas Station
09.2018 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled discrepancies promptly.
- Assisted customers with fuel purchases and convenience store transactions.
- Enforced safety protocols to promote a safe environment for customers and staff.
- Collaborated with team members to maintain operational efficiency during peak hours.
- Conducted regular equipment checks, reporting any maintenance needs promptly.
Secretary/Receptionist
THE WEAVE SHOP
05.2018 - 08.2018
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for staff meetings and customer appointments, optimizing time management.
- Maintained accurate records and files using electronic document management systems.
- Assisted in inventory management, ensuring supplies were adequately stocked for operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Supported budgeting processes by tracking expenses and preparing financial reports.
Education
High school -
Harper Woods High School
Harper Woods, Michigan06.2018
Early College of Excellence - undefined
Detroit Edison Public Schools Academy
Detroit, Michigan06.2015
Skills
- Basic life support
- Reliability and punctuality
- Mental health awareness
- Professional boundaries
- Self-awareness
- Patient monitoring
- Customer service and assistance
- Stocking shelves
- Cash handling expertise
- Adaptability and resilience
- Fuel pumping
- Complaint handling
- Lottery ticket sales
- Age verification
- Problem-solving
- Gasoline sales transactions
- Teamwork and collaboration
- Driving customer satisfaction
- Money handling
- Customer service
- Decision-making
- Team leadership
- Time management
- Workload management
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Willing to learn
- Positive attitude
- Shelf stocking
- Heavy lifting
- Loading and unloading
Timeline
Manager's Assistant
Dollar Tree
01.2025 - 05.2025
Patient Safety Sitter
St.John Hospital/ Touchpointe
12.2023 - Current
Convenience Store Clerk
UNA Travel Center
12.2020 - 12.2023
Overnight Stock
Walmart
06.2020 - 08.2020
Cashier/Gas Station Clerk
Meijers Gas Station
09.2018 - 04.2020
Secretary/Receptionist
THE WEAVE SHOP
05.2018 - 08.2018
Early College of Excellence - undefined
Detroit Edison Public Schools Academy
High school -
Harper Woods High School
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