Madison Sterner
Carlisle,PA
Summary
Versatile and dedicated professional with a diverse background in childcare, hospitality, and skincare. Over several years, I have developed strong interpersonal skills, the ability to multitask in fast-paced environments, and a deep commitment to providing exceptional service and care. As a nanny, I cultivated patience, organization, and trustworthiness; bartending honed my communication, adaptability, and customer service expertise; and my work as a licensed esthetician reflects my passion for wellness, attention to detail, and personalized client care. I bring a well-rounded, empathetic approach to any role, with a strong focus on creating positive experiences and building lasting relationships.
Overview
2
2
years of professional experience
Work History
Nanny
Sara Keeling
09.2024 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Organized activities that enhanced children's physical, emotional, and social well-being.
Esthetician
Gabrielle Paige Hair CO.
02.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Provided clients with knowledge of all cosmetic services being provided.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Negotiated with suppliers to procure high-quality skincare products at competitive prices, improving profit margins.
- Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
Server/Bartender
Primanti Brothers
08.2023 - 09.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated warm relationships with regular customers.
- Organized and detail-oriented with a strong work ethic.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Esthetician License - Cosmetology
Barber And Beauty Academy of Pennsylvania
Harrisburg, PA02-2023
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Strong work ethic
- Memory retention
- Menu memorization
- Safe food handling
- Team collaboration
Timeline
Nanny
Sara Keeling
09.2024 - Current
Esthetician
Gabrielle Paige Hair CO.
02.2024 - Current
Server/Bartender
Primanti Brothers
08.2023 - 09.2024
Esthetician License - Cosmetology
Barber And Beauty Academy of Pennsylvania
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