Madison Stratton
Anna
Summary
I'm a very passionate and dedicated individual with a strong work ethic and a commitment to excellence. Known for being kind, helpful, and always willing to go the extra mile. Im skilled in effectively communicating with customers and colleagues, and adept at problem-solving. Im ready to always bring my positive attitude and determination to contribute to my team/own success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Country Charm Coffee
01.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Skilled in creating latte art designs to enhance customer experience and satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Fast Food Worker
Braums
04.2023 - 12.2023
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Performed shift change tasks each day to keep the store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities,speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service
Concierge
Bees Knees Beauty
03.2021 - 06.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Anna High School
Anna, TX05.2024
Skills
- Hard Working
- Fast Learner
- Determined
- Friendly Worker
- Critical Thinking
- Working with Teammates
- Cash Register Operations
- Food Serving and Preparation
- Espresso machine operation
Certification
- TSFA Floral Certification
- Food Handlers License
- Food Managers License
Timeline
Barista
Country Charm Coffee
01.2024 - Current
Fast Food Worker
Braums
04.2023 - 12.2023
Concierge
Bees Knees Beauty
03.2021 - 06.2021
High School Diploma -
Anna High School
- TSFA Floral Certification
- Food Handlers License
- Food Managers License
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