Madison Summers
Baton Rouge,LA
Summary
Motivated professional with extensive experience in customer service and administrative tasks.
Overview
6
6
years of professional experience
Work History
Project Controls Admin
PPMG Consultants
08.2023 - Current
- Verified completed projects met approved time, quality, and cost estimates.
- Produced regular project update reports.
- Maintained strong relationships with clients through attentive customer service.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
PPMG Consultants
07.2022 - 08.2023
- Answered emails and delivered messages to staff and clients.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Food and Beverage Attendant
The Legacy At Bonne Esperance
05.2018 - 06.2020
- Maintained clean and organized to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
Associate of Applied Science - Construction Management
Baton Rouge Community College
Baton Rouge, LA12.2024
High School Diploma -
Parkview Baptist School
Baton Rouge, LA05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
Timeline
Project Controls Admin
PPMG Consultants
08.2023 - Current
Administrative Assistant
PPMG Consultants
07.2022 - 08.2023
Food and Beverage Attendant
The Legacy At Bonne Esperance
05.2018 - 06.2020
Associate of Applied Science - Construction Management
Baton Rouge Community College
High School Diploma -
Parkview Baptist School