Madison Svendsen-Strange
Minneapolis,MN
Summary
Dynamic professional with extensive experience at Levy Restaurants, excelling in event coordination and staff supervision. A proven track record in maximizing revenue through effective upselling techniques, and enhancing customer relationships. Adept at training employees and managing inventory, ensuring operational efficiency and exceptional service delivery. Committed to continuous improvement and client satisfaction.
Overview
3
3
years of professional experience
Work History
FOH Supervisor/Sales Coordinator
Levy Restaurants at the Target Center
Minneapolis, MN
11.2024 - Current
- Supervised front of house staff to ensure efficient service during events.
- Trained new employees on company standards and customer service protocols.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Developed strategies to improve the efficiency of front-of-house operations.
Banquet Bartender/Server
Grand View Lodge Spa & Golf Resort
Nisswa, MN
08.2023 - 07.2024
- Prepared and served beverages for large banquet events.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area.
- Assisted in training new bartenders on service standards.
- Mixed cocktails following established recipes and guidelines.
- Followed all safety protocols such as checking expiration dates on bottles, disposing of broken glassware properly and monitoring intoxicated guests.
Wedding and Special Events Coordinator
Grand View Lodge Spa & Golf Resort
Nisswa , MN
06.2023 - 07.2024
- Managed vendor relationships, negotiating contracts and monitoring service delivery.
- Assisted in creating event timelines, tracking progress and ensuring deadlines were met through regular communication.
- Monitored customer feedback from past events in order to make improvements for future ones.
- Maintained accurate records of all activities related to special events including contracts, invoices, receipts and attendance lists.
- Provided on-site management of special events to ensure smooth execution of plans.
Part-Time Manager
Maurices
Brainerd, MN
07.2022 - 06.2023
- Managed daily scheduling to optimize team productivity and customer service.
- Coordinated staff training sessions to enhance time management skills.
- Organized meetings to address time management challenges and solutions.
- Conducted regular reviews with team members in order to review performance and provide feedback.
- Implemented feedback mechanisms for continuous improvement of training sessions.
Education
Associate of Arts - Liberal Arts
Central Lakes College
Brainerd, MN06-2023
High School Diploma -
Brainerd High School
Brainerd, MN06-2023
Skills
- Event coordination
- Upselling techniques
- Staff supervision
- Employee training
- Customer relationship management
- Inventory management
- Employee scheduling
- Time management
- Problem solving
- Attention to detail
- Effective communication
Affiliations
A little bit about me starts with me being born and raised in Brainerd, MN. I have some friends down here in the twin cities, and made the big decision to move down here solo about 9 months ago. I have since only slightly explored the city and made the even bigger decision to get a Springer Spaniel puppy. I enjoy reading, cooking/baking and spending time with him in my down time (which isn't much now with a puppy).
Timeline
FOH Supervisor/Sales Coordinator
Levy Restaurants at the Target Center
11.2024 - Current
Banquet Bartender/Server
Grand View Lodge Spa & Golf Resort
08.2023 - 07.2024
Wedding and Special Events Coordinator
Grand View Lodge Spa & Golf Resort
06.2023 - 07.2024
Part-Time Manager
Maurices
07.2022 - 06.2023
Associate of Arts - Liberal Arts
Central Lakes College
High School Diploma -
Brainerd High School
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