Madison Szoke
Port Monmouth
Summary
Reliable and adaptable professional with hands on experience in fast paced, high energy environments. Known for staying organized under pressure, connecting easily with people, and paying close attention to detail even during busy moments. Skilled at reading customer needs, juggling multiple priorities, and representing a brand in a positive, confident way. A strong team player with a creative mindset and solid work ethic, looking to bring real world customer insight, communication skills, and enthusiasm into future roles in advertising, marketing, and client focused work.
Overview
5
5
years of professional experience
Work History
Hostess
Pazzo MMX
06.2021 - 02.2023
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize table turnover.
- Provided menus and explained daily specials to patrons.
- Coordinated with servers to ensure smooth dining experience.
- Assisted in maintaining cleanliness of the host area and dining space.
- Handled customer inquiries and addressed concerns professionally.
- Collaborated with team members during peak service hours.
- Monitored wait times and communicated updates to guests effectively.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess
Gabriella's Italian Steakhouse
06.2021 - 02.2023
- Guest greeting and first impression management
- Table seating coordination and floor flow management
- Reservation management and waitlist organization
- Clear communication of wait times and seating options
- Maintaining a calm, welcoming presence during peak hours
- Professional and friendly guest interaction
- Handling guest concerns with tact and empathy
- Answering phone calls and managing reservations accurately
- Providing menu guidance and basic restaurant information
- Supporting special requests and celebrations
- Coordinating with servers, bartenders, and management
- Managing high volume guest traffic efficiently
- Maintaining cleanliness and organization of host stand
- Assisting with guest transitions and turnover efficiency
- Strong attention to detail and situational awareness
Bartender
Red Rock Tap & Grill
06.2025 - Current
- Craft cocktail preparation and beer/wine knowledge
- High volume service in a fast paced environment
- Accurate cash handling and POS system operation.
- Strong multitasking and time management skills
- Consistent drink quality and attention to detail
- Knowledge of liquor laws, ID verification, and responsible alcohol service
- Friendly, engaging customer interaction
- Ability to establish relationships with both regulars and new guests
- Conflict resolution and calm handling of difficult situations
- Upselling drinks and specials to increase sales
- Clear communication with servers, kitchen staff, and management
- Reliable and punctual in high-pressure shifts
- Collaborative team player during busy nights and events
- Adaptability during rushes, staffing changes, and special events
- Cleanliness and organization of bar area
- Strong work ethic during long or late shifts
Education
Bachelor of Arts - Advertising And Public Relations
Rowan University
Glassboro, NJ05-2027
Skills
- Strong communication and interpersonal skills
- Confident, friendly, and approachable demeanor
- Ability to connect with people and build trust quickly
- Persuasive and comfortable recommending products or ideas
- Highly adaptable in fast paced, changing environments
- Strong work ethic and self motivation
- Reliable, punctual, and accountable
- Calm under pressure and solution oriented
- Organized with strong time management skills
- Detail oriented while balancing multiple priorities
- Collaborative team player with leadership potential
- Open to feedback and committed to continuous improvement
Timeline
Bartender
Red Rock Tap & Grill
06.2025 - Current
Hostess
Pazzo MMX
06.2021 - 02.2023
Hostess
Gabriella's Italian Steakhouse
06.2021 - 02.2023
Bachelor of Arts - Advertising And Public Relations
Rowan University