Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Communicated with healthcare providers to facilitate continuity of care.
Maintained detailed records in compliance with agency standards and regulations.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Assessed clients and developed plans to meet needs.
Nanny
Private Employer
01.2022 - 08.2023
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Organized different types of activities to enhance physical and intellectual development.
Navigated food allergies and administered medications, evaluating ingredients and requirements to keep children safe.
Worked with parents to develop and implement discipline programs to promote positive behavior with three children at once.
Resident Assistant
Belmont Abbey College
08.2020 - 08.2023
Communicated with parents, guardians and other family members to provide briefings of residence hall policies and student progress.
Responded to room transfers, incident reports, and maintenance requests.
Developed and enforced safety policies and procedures to drive safety and well-being of students.
Facilitated smooth transition of new students into residential program.
Helped develop and implement programs to foster community growth and development.
Coordinated activities and events to create safe, positive and inclusive environment for 250+ Residents.
Head Resident Assistant
Belmont Abbey College
08.2022 - 05.2023
Attended, participated, and contributed to various daily faculty meetings addressing resident needs, creating and implementing new student engagement strategies.
Managed and motivated 10 Resident Assistants to be productive and engaged in work- conducted weekly meetings to ensure timely progress and smooth workplace interactions.
Maintained professional, organized, and safe environment for staff and students. Completed room inspections, high level policy enforcement and completed thorough incident reports.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed performance to identify areas of improvement and make necessary adjustments.
Summer Camp Counselor
Schiele Museum Of Natural History
05.2022 - 08.2022
Implemented camp activities fostering physical, social, and emotional growth.
Led large groups (25+) of children safely through variety of camp activities.
Factored-in abilities, needs and interests of participants in development of events and programs.
Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Developed and monitored safety policies and procedures to facilitate safety of participants.
Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
Summer Resident Assistant
Belmont Abbey College
05.2021 - 08.2021
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons, regularly maintained positive attitude in difficult fast-paced environment facing disgruntled parents, students and faculty.
Cross-trained existing employees to maximize team agility and performance- including onboarding of new management level staff.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments from yearly progress- discovered and implemented new protocols, programs and policies
Education
Master of Arts - Counseling; Marriage And Family Therapy
Montreat College
Montreat, NC
05.2025
Bachelor of Arts - Psychology, Counseling Psychology
Belmont Abbey College
Belmont, NC
05.2023
Some College (No Degree) - Aviation Management And Operations
Elizabeth City State University
Elizabeth City, NC
05.2019
Some College (No Degree) - Early Childhood Education
College of The Albemarle
Elizabeth City, NC
05.2019
High School Diploma -
Northeast Academy of Aerospace & Advanced Technologies
Elizabeth City
05.2019
Skills
Incident Reports
Behavior Management Techniques
First Aid and CPR Certified
Managing Operations and Efficiency
Income and Expense Management
Issue and Conflict Resolution
Managing Multiple Tasks
Staff Management
Accomplishments
Psychology Club President (2021-2023)
Attended Southeastern Psychological Association Conference (2022, 2023)
Attended and Organized Central Carolinas Conference in Psychology (2023)
Keynote Speaker in Belmont Abbey College Undergraduate Research Conference, "Preventing the Intergenerational Transmission of Trauma" (2023)
Timeline
Care Manager
Insight Human Services; Judicial Division
09.2023 - Current
Head Resident Assistant
Belmont Abbey College
08.2022 - 05.2023
Summer Camp Counselor
Schiele Museum Of Natural History
05.2022 - 08.2022
Nanny
Private Employer
01.2022 - 08.2023
Summer Resident Assistant
Belmont Abbey College
05.2021 - 08.2021
Resident Assistant
Belmont Abbey College
08.2020 - 08.2023
Master of Arts - Counseling; Marriage And Family Therapy
Montreat College
Bachelor of Arts - Psychology, Counseling Psychology
Belmont Abbey College
Some College (No Degree) - Aviation Management And Operations
Elizabeth City State University
Some College (No Degree) - Early Childhood Education
College of The Albemarle
High School Diploma -
Northeast Academy of Aerospace & Advanced Technologies
National Service Person at Judicial Services- Accra High Court , Commercial DivisionNational Service Person at Judicial Services- Accra High Court , Commercial Division