Madison Thimmesch

• Utilize active listening and empathy to effectively communicate with customers and resolve concerns.
• Develop problem-solving and conflict resolution skills by assisting customers in navigating complex issues.
• Maintain patience and professionalism in high-pressure situations, ensuring customer satisfaction.
• Adapt communication styles to meet the diverse needs of customers from various backgrounds.
• Demonstrate strong interpersonal skills by de-escalating conflicts and providing support to distressed customers.

Conducted data analysis on driving under the influence (DUI) arrests, prosecution, and convictions. Scrubbing and analyzing data to rectify, delete, or update outdated, incorrect, redundant, or incomplete data from an Excel spreadsheet and MADD's Salesforce database. Interpreted data and identifyed patterns and trends in data sets, conducted research to deter impaired driving, and reported the results to the Court Monitoring Supervisor.