Madison Thom
B.S. Biological Sciences
Claremont,California
Summary
Motivated team leader with multiple years in customer service with a variety of industries. Skilled in Biological Sciences, seeking professional growth involving healthcare, interpersonal skills, and management. Excelled in fostering teamwork and collaboration, significantly enhancing customer service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor
The Claremont Club
06.2019 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
- Supported children by actively listening and offering encouragement.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Fitness Operations Manager
University Of California, Irvine
01.2023 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Physical Therapy Aide
California Therapy Solutions
10.2023 - 03.2024
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Taught chronic pain management techniques to patients.
- Performed electrical stimulation and ultrasounds to improve patient movement and functions.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Service Champion
Eureka! Restaurants
09.2020 - 08.2021
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Biological Sciences
University of California, Irvine
Irvine, CA 05.2001 -
Skills
- Staff Development and Management
- Guest Engagement
- Teamwork and Collaboration
- Team Leadership
- Project Coordination
- Customer Service
Certification
First Aid/CPR Certified
Volunteering
- Project Think: Summer Enrichment Program, 2018
Timeline
Physical Therapy Aide
California Therapy Solutions
10.2023 - 03.2024
Fitness Operations Manager
University Of California, Irvine
01.2023 - 06.2024
Service Champion
Eureka! Restaurants
09.2020 - 08.2021
Summer Camp Counselor
The Claremont Club
06.2019 - Current
Bachelor of Science - Biological Sciences
University of California, Irvine
05.2001 -
First Aid/CPR Certified
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