Madison Thomas
Bronx
Summary
Dynamic and bilingual professional with a proven track record at Forkable, excelling in customer engagement and operational support. Recognized for enhancing service reliability and maintaining organized workflows. Adept at problem resolution and task prioritization, ensuring efficient delivery and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Forkable
New York
02.2026 - Current
- Delivered food orders efficiently within designated routes and timeframes.
- Maintained accurate records of deliveries and customer interactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Seasonal Maintenance Staff
NYC Parks
New York
01.2026 - 02.2026
- Clean parks, playgrounds, green spaces, and surrounding public areas
- Sweep, rake, and collect leaves, garbage, and debris throughout park grounds
- Sanitize restrooms while replenishing supplies and disposing of litter
- Operate leaf blowers, lawn mowers, and weed whackers to maintain park appearance
- Report safety hazards directly to coworkers and supervisors to support public safety
Temporary Operations Associate
GoBrands
New York
12.2024 - 10.2025
- Organized and sealed packages for timely delivery
- Restocked shelves to ensure optimal inventory levels
- Conducted item counts to facilitate accurate shipment preparation
- Handled cash flow responsibilities with attention to accuracy
- Supported daily operational tasks to maintain workflow efficiency
Front Desk Receptionist
Avicenna Dental
New York
02.2024 - 09.2024
- Greeted visitors and managed check in procedures at the front desk
- Scheduled, coordinated, and confirmed appointments and meetings
- Processed room deposits, service fees, and customer payments, ensuring accurate transactions
- Addressed customer issues promptly, escalating concerns when necessary to ensure satisfactory resolutions
- Organized and maintained professional front office environment, contributing to positive visitor experiences
Salesperson
Mpower
The Bronx
01.2024 - 02.2024
- Assessed customer needs, tailoring solutions that effectively closed sales
- Cultivated customer relationships, driving repeat business and increasing sales opportunities
- Engaged customers in conversation, enhancing shopping experience and fostering loyalty
- Presented products confidently while maintaining professional demeanor
- Represented company brand values through appearance and communication
Crew Member
Trader Joe’s
New York
08.2023 - 01.2024
- Trained new team members on procedures and customer service standards, improving team readiness
- Maintained product knowledge to effectively guide customers in their purchasing decisions
- Addressed guest needs and questions to enhance customer satisfaction
- Supported store operations during busy service periods
- Stocked shelves to keep aisles organized and accessible
Skills
- Route Optimization
- Service Reliability
- Customer Service
- Customer Engagement
- Operational Support
- Schedule Coordination
- Task Prioritization
- Team Collaboration
- Problem Resolution
- Bilingual: English/ Spanish
- Adaptability Mindset
- Professional Communication
Timeline
Delivery Driver
Forkable
02.2026 - Current
Seasonal Maintenance Staff
NYC Parks
01.2026 - 02.2026
Temporary Operations Associate
GoBrands
12.2024 - 10.2025
Front Desk Receptionist
Avicenna Dental
02.2024 - 09.2024
Salesperson
Mpower
01.2024 - 02.2024
Crew Member
Trader Joe’s
08.2023 - 01.2024