Madison Thomas
Speedwell
Summary
Dynamic professional with multiple years of experience in Management, Food Service, and Office Receptionist. I am always looking for creative solutions when problem solving, and strive for an organized, straight foreword workflow. Most importantly, I am always open to learning new skills and gaining new experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Leader
Crumbl
Johnson City, TN
08.2024 - 05.2026
- Supervised daily operations to ensure smooth workflow and high-quality product delivery.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Trained and mentored new team members on company policies and procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Receptionist
Etsu Carrier Center
Johnson City, TN
09.2023 - 05.2025
- Managed front desk operations, ensuring efficient and timely service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of room availability, campus lost and found, and other items in management software.
- Assisted University staff with office tasks and with maintaining a cleanly, safe building
Program Assistant
Etsu Upward Bound
Johnson City, TN
06.2024 - 07.2024
- Maintained accurate records of student participation and progress throughout program duration.
- Assisted with planning and coordinating day-to-day and special program activities.
Bus Rider
Etsu Upward Bound
Johnson City, TN
08.2023 - 12.2023
- Maintained communication with University staff regarding transportation details and updates.
- Supported classroom management by maintaining a positive learning environment on campus.
Team Member
Burger King
Mountain City, TN
09.2022 - 08.2023
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure smooth operations during peak hours.
Cashier
Food Country USA
Mountain City, TN
07.2021 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain store organization and cleanliness.
Education
High School Diploma -
Johnson County High School
Mountain City05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
- Phone Etiquette
Certification
- Food Handler Certification
- OSHA General Workplace Safety
Timeline
Shift Leader
Crumbl
08.2024 - 05.2026
Program Assistant
Etsu Upward Bound
06.2024 - 07.2024
Front Desk Receptionist
Etsu Carrier Center
09.2023 - 05.2025
Bus Rider
Etsu Upward Bound
08.2023 - 12.2023
Team Member
Burger King
09.2022 - 08.2023
Cashier
Food Country USA
07.2021 - 06.2022
High School Diploma -
Johnson County High School