Madison Thompson
Dispatcher
Ashburn,VA
Summary
Compassionate and adaptable professional with a versatile background in animal care and customer service. Known for strong conflict resolution and problem-solving skills, contributing to high customer satisfaction and effective animal welfare practices. Equipped to excel in dispatching settings, ensuring operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Administrative Assistant
Loudoun County Animal Services
Leesburg, Virginia
02.2025 - 09.2025
- Received and processed emergency calls from the public.
- Logged all incoming calls, incidents, and other pertinent information into the system.
- Maintained accurate logs of dispatch activities and incidents in real-time systems.
- Managed incoming and outgoing correspondence, including emails and mail.
- Handled confidential documents in an organized fashion according to established protocol.
- Collaborated with police officers and emergency services for efficient response efforts.
- Performed administrative duties such as filing paperwork and entering data into computer systems.
Customer Service Representative
Loudoun County Animal Services
Leesburg, Virginia
02.2024 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted adoption consultations to assess potential pet owners' needs.
- Provided educational resources on pet care and responsible ownership to adopters.
- Coordinated resources for potential surrenders.
Animal Care Technician
Loudoun County Animal Services
Leesburg, VA
04.2023 - 12.2023
- Monitored animal health and behavior in accordance with established protocols.
- Provided daily feeding and care for a variety of species in shelter environment.
- Assisted with cleaning and sanitizing animal enclosures to maintain hygiene standards.
- Documented animal records and behaviors accurately for veterinary review.
- Transported animals safely between locations using approved carriers, cages, vehicles.
- Administered medications according to prescribed schedules and monitored response to treatment.
Animal Caretaker
Happy Pets LLC
Leesburg, Virginia
08.2021 - 04.2023
- Delivered excellent service to pet owners to drive repeat business.
- Walked and exercised dogs during owner absences.
- Administered medications to animals.
- Maintained clean and orderly play yards, kennels and cages.
- Followed precise feeding instructions and schedules for animals under care.
- Trained new staff members on proper animal handling procedures.
Concierge
Alamo Drafthouse
Ashburn, Virginia
02.2022 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Handled customer complaints professionally, resolving issues promptly.
- Answered incoming phone calls from customers regarding product availability or store locations.
Cashier
Asian Spice
Ashburn, Virginia
09.2019 - 03.2020
- Processed customer transactions accurately at the register.
- Maintained clean and organized checkout area for efficient service.
- Handled cash, credit, and gift card payments securely.
Education
Associate - Business Administration
Northern Virginia Community College
Sterling, VA05-2025
High School Diploma -
Rock Ridge High School
Ashburn, VA06-2021
Skills
- Emergency response
- Conflict resolution
- Animal care
- Dispatching field personnel
- Chameleon proficiency
- Office products proficiency
Affiliations
- Baking and decorating cakes
- Drawing and painting portraits
Certification
CPR AED certified
References
References available upon request.
Timeline
Dispatch Administrative Assistant
Loudoun County Animal Services
02.2025 - 09.2025
Customer Service Representative
Loudoun County Animal Services
02.2024 - 06.2024
Animal Care Technician
Loudoun County Animal Services
04.2023 - 12.2023
Concierge
Alamo Drafthouse
02.2022 - 07.2022
Animal Caretaker
Happy Pets LLC
08.2021 - 04.2023
Cashier
Asian Spice
09.2019 - 03.2020
Associate - Business Administration
Northern Virginia Community College
High School Diploma -
Rock Ridge High School
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