Dennis Bilonoac
Palm Springs,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly skilled Patient Care Technician with more than 20 years' practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, lab work, documentation and administrating treatment.
Overview
21
21
years of professional experience
Work History
Dispatch Manager
Napa Auto Parts
Cathedral City, CA
03.2015 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed and implemented customer service policies and procedures.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
Certified Hemodialysis Technician
Kidney Institute Eisenhower
Rancho Mirage, CA
12.2023 - 03.2024
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Reduced patient anxiety, providing compassionate care and genuine empathy during treatments.
- Assisted physicians with data analysis for evaluation of hemodialysis treatment effectiveness, leading to better-informed care decisions.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
Certified Hemodialysis Technician
Fresenius Medical Care NA
Palm Desert, CA
10.2004 - 03.2015
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Reduced patient anxiety, providing compassionate care and genuine empathy during treatments.
- Recorded client data on hemodialysis flow chart.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
Certified Hemodialysis Technician
DaVita
Palm Springs, CA
12.2002 - 02.2011
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Coordinated appointment scheduling, maximizing clinic productivity without sacrificing quality of care.
- Reduced patient anxiety, providing compassionate care and genuine empathy during treatments.
- Educated patients on post-treatment care instructions to promote overall health and wellbeing.
- Enhanced patient comfort by carefully explaining hemodialysis procedures and addressing concerns.
Education
Dialysis Technician - Health Aide
Gambro Health
Costa Mesa, CA12.2002
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Customer Communication
- Daily reports
- Employee time records
- Decision-Making
- Customer Service
- Schedule Management
- Vascular Access Management
- Patient care techniques
- Teamwork orientation
- Continuous learning mindset
- Medical terminology understanding
- Emergency Response Preparedness
- Hemodialysis Equipment Operation
- Biomedical Device Maintenance
- Electrolyte Balance Monitoring
- Dialysis treatment
- Measuring vital signs
- Patient Care
- Direct Patient Care
- Blood sample collection
- Patient Observation
- Infection control standards
- Specimen handling
- Infection control protocols
- HIPAA
- Medication Administration
- Patient records administration
- Aseptic Techniques
- Emergency Response
- Treatment Documentation
- Punctual and Dependable
- Certified in CPR/AED
- Medical Terminology
- Feeding Assistance
- CPR/AED
- Appointment Scheduling
- Mobility Assistance
- Patient Records Analysis
- Medical Assistant (RMA)
Timeline
Certified Hemodialysis Technician
Kidney Institute Eisenhower
12.2023 - 03.2024
Dispatch Manager
Napa Auto Parts
03.2015 - Current
Certified Hemodialysis Technician
Fresenius Medical Care NA
10.2004 - 03.2015
Certified Hemodialysis Technician
DaVita
12.2002 - 02.2011
Dialysis Technician - Health Aide
Gambro Health