Rhonda Stutts
Denton,TX
Summary
Dynamic Dispatch Manager with 10 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
BCI Mechanical
03.2021 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Enhanced customer satisfaction by establishing clear and efficient communication protocol.
- Managed customer accounts and invoicing.
Dispatcher
Able Mechanical
10.2019 - 02.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher
CMS Mechanical Services
07.2015 - 08.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking multiple fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
Denton High School
Denton, TXSkills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Customer Communication
- Maintenance recordkeeping
- Order data entry
- Critical Thinking
- Prioritizing calls
Timeline
Dispatch Manager
BCI Mechanical
03.2021 - Current
Dispatcher
Able Mechanical
10.2019 - 02.2021
Dispatcher
CMS Mechanical Services
07.2015 - 08.2019
High School Diploma -
Denton High School
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