Madison Thompson

• Resolved customer inquiries promptly, providing accurate product location guidance and enhancing the overall shopping experience.

• Provided exceptional customer support on the sales floor, driving positive shopper feedback and repeat visits.

• Optimized store layouts to improve product visibility, maximize impulse purchases, and streamline customer foot traffic.

• Managed weekly sales displays, consistently stocking and organizing end caps and promotional bins to drive revenue.

• Executed First-In, First-Out (FIFO) product rotation protocols to guarantee maximum freshness and reduce inventory shrinkage.

• Maintained organized, fully-stocked shelves, ensuring a clean and visually appealing shopping environment.

• Safely operated electric and manual pallet jacks to seamlessly transport freight between the backrooms and the sales floor.

• Managed physical replenishment needs, efficiently handling and lifting inventory up to 30 lbs to maintain continuous product availability.

•Processed cash, card, and EBT payments accurately during checkout.

•Managed large cash amounts accurately throughout shifts.

•Scanned merchandise and performed price checks to ensure accurate transactions for Dollar Tree customers.

•Identified prices for goods and services and tabulated bills using optical price scanners and cash registers.

•Resolved customer complaints promptly and professionally to enhance customer satisfaction.

•Assisted customers with product location and provided clear, helpful answers to inquiries.

•Recovered merchandise and faced products to support Dollar Tree presentation standards.

•Restocked shelves and kept aisles organized across sales floor.

•Maintained a daily cash drawer with over 99% reconciliation accuracy across hundred of transactions.

•Served 100+ customers daily

•Thrived in a high-volume, fast-paced retail environment, maintaining a low average checkout time while managing long queues during peak hours

•Entrusted with opening/closing register procedures and accurately balancing cash drawers with zero discrepancies

•Managed packaging of baked goods, ensuring quality and freshness for customers.

•Prepared bakery products for retail distribution and timely shipment.

•Streamlined packing workflow by eliminating unnecessary communication tasks.

•Tracked and replenished bakery stock to support product availability and freshness.

•Monitored and replenished bakery stock, maintaining product availability and freshness.

•Delivered customer support through product location assistance and clear answers to questions.

•Completed 2-week internship in bakery packing while building skills through Opportunities for Ohioans with Disabilities and managing dyslexia.

•Exceeded customer satisfaction metrics by leveraging in-depth product knowledge to resolve complex inquiries and guide shoppers efficiently.

•Redesigned store layout to enhance product visibility and facilitate customer flow.

•Ensured a clean, organized sales floor and back room, supporting overall store

•Managed full-cycle reverse logistics for all store departments, successfully restocking 90% of return inventory to maximize shelf availability.

•Maintained strict key control protocols for locked merchandise displays, ensuring the security of personal care items.

•Managed safe movement of products weighing up to 50 lb.