Madison Tirrell
148 Esther Trail
Summary
Dynamic Senior Specialist at Progressive Insurance with a proven track record in innovation management and analytical thinking. Successfully drove quality-oriented strategies, enhancing operational efficiency and achieving ambitious goals. Recognized for fostering customer relations and implementing impactful changes, while leading complex projects to ensure client satisfaction and timely delivery.
Overview
9
9
years of professional experience
Work History
Senior Specialist
Progressive Insurance
09.2022 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Team Leader
Chick-fil-A
01.2018 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Emergency Medical Technician
Elite Medical Transport
07.2016 - 01.2018
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Senior Specialist
Progressive Insurance
09.2022 - Current
Team Leader
Chick-fil-A
01.2018 - 09.2022
Emergency Medical Technician
Elite Medical Transport
07.2016 - 01.2018
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Luis Perez-LopezLuis Perez-Lopez
Busser at U-tiki BeachBusser at U-tiki Beach