Madison Valencia

• Maintained a clean, safe, and organized facility to ensure client satisfaction.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Created weekly schedules that outlined tasks for the team to complete by the end of each day.
• Improved customer satisfaction by addressing and resolving complaints promptly and calmly.
• Conducted tough conversations with clients when their pet was having behavioral or health issues during their stay.
• Helped lead team meetings with important topics to improve the workplace.
• Found coverage for shifts when needed.
• Ensured all tasks were being completed on time in the front of house and the back of house.

• Utilized social media to keep engaged with our clients and increase awareness of the business as a whole.
• Went into the community of Fair Oaks, Roseville, Orangevale, and Folsom to educate locals with information about our services aiming to recruit them to be clients.
• Generated leads through the creation of content through Instagram and Facebook.
• Attended several community events and set up a booth designed to inform individuals about our services and answer any questions they may have about our facility.
• Kept up with direct messages, comments, and inquiries on all social media platforms.
• Created monthly calendars with special enrichments, photoshoots, and activities to post on socials as well as in the lobby to keep clients excited and engaged.
• Photographed, edited, and posted photos that depict what goes on at our facility to share with clients.

-Partnered with Professor and obtained homework, worksheets, and quizzes for multiple classes of students and graded them by hand.

-Assessed student assignments to check quality and completeness before submission for grading.

-Provided feedback on student work samples allowing professors to better understand strengths and areas for improvement.