Madison Vigay
Albany
Summary
Knowledgeable Tax Service Representative II with solid background in managing office operations and optimizing administrative processes. Successfully coordinated team efforts to enhance efficiency and support department goals and objectives. Demonstrated proficiency in communication and problem-solving to ensure smooth office functions.
Overview
12
12
years of professional experience
Work History
Tax Service Representative 2
PSSB- RPC
09.2024 - Current
- Oversaw daily operations and performance of 5-10 staff members, ensuring smooth workflow and timely completion of tasks
- Held training sessions for representatives and peak hires to enhance performance effectiveness
- Reviewed employee performance and created probation reports and quarterly evaluations for management review
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Expert in complex Corp Tax exceptions
- Handle referral and expedite requests
- Assist with PIT, Corp Tax, RETT and Sales Data Entry.
- Assist with PIT Front End extraction and doc prep
- Assist with Audit and insert for Doc Imaging.
- Ensured compliance with 3-day finance law regulations.
Tax Service Representative 1
BTB-CTAR- EXCEPTIONS UNIT
08.2021 - 09.2024
- Exception work such as but limited to; CT Nixie, CT-6 and CT-247 processes Overlap LP exceptions and pre-payment discrepancies.
- Executed tax searches and effectively inserted tax search requests
- CT computational and CT-222 exceptions
- Acquired proficiency in QISS training
- Knowledge in using e-Mpire, Excel, and Outlook operations.
- Adapted swiftly to shifting work lists, utilizing training materials and procedures to optimize accuracy and efficiency.
- Facilitated training sessions for new representatives to enhance understanding of procedures and best practices.
- Collaborated on special projects for trainee development, creating and implementing procedures and cheat sheets for enhanced training.
Business Service Center Rep 1
OGS-Human Capital Management
10.2022 - 12.2022
- Assisted in processing templates received from agencies for employee appointments in payroll systems Payserv and NYSTEP.
- Managed documentation related to leave of absences, FMLA, promotions, item holds, appointments, and transfers for both outer and inner agencies.
- Input information into NYSTEP as an approver, followed by data entry into Payserv by the committer.
Server/ Bartender
ATHOS GREEK RESTAURANT
09.2014 - 12.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff.
- Managed multiple tables simultaneously, maintaining high service standards during peak hours.
- Trained new servers on menu details, proper serving techniques, and customer interaction strategies.
- Implemented suggestions for menu improvements based on guest feedback, increasing overall dining experience quality.
- Assisted in inventory management by tracking stock levels and notifying management of shortages or discrepancies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Tax Information Aide
OPTS- PITB- RFI
01.2021 - 08.2021
- Worked Exceptions for Personal Income Tax such as but not limited to; RFI response, ID theft, Source Corp TA, Prepayment Discrepancy, and PI Missing TP ID
- Data entry
- Maintained productivity and quality standards at all times.
- Resolved customer inquiries effectively, ensuring satisfaction and timely issue resolution.
- Processed exceptions accurately using e-Mpire
Homecare Assistant
CONSUMERS DIRECT
03.2018 - 09.2018
- Supported daily activities to enhance patient care and comfort
- Provided compassionate personal care and assistance to clients in daily living activities.
- Coordinated and arranged transportation services for medical appointments.
- Coordinated with healthcare providers to ensure continuity of care and support.
- Developed individualized care plans tailored to client needs and preferences.
Education
Associates - Business
Bryant & Stratton College
Skills
- Microsoft office 365 products
- Time- management
- Customer service
- Self- motivated
- Organization and planning
- Multitasking
- Supervisor skills
Timeline
Tax Service Representative 2
PSSB- RPC
09.2024 - Current
Business Service Center Rep 1
OGS-Human Capital Management
10.2022 - 12.2022
Tax Service Representative 1
BTB-CTAR- EXCEPTIONS UNIT
08.2021 - 09.2024
Tax Information Aide
OPTS- PITB- RFI
01.2021 - 08.2021
Homecare Assistant
CONSUMERS DIRECT
03.2018 - 09.2018
Server/ Bartender
ATHOS GREEK RESTAURANT
09.2014 - 12.2022
Associates - Business
Bryant & Stratton College