Madison Vollant
Erie,PA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Erie Federal Credit Union. Proven ability to build relationships and manage cash transactions accurately, ensuring customer satisfaction and loyalty. Recognized for fostering a welcoming environment and effectively resolving conflicts in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Teller
Erie Federal Credit Union
Erie, PA
04.2024 - Current
- Maintained cash drawer accuracy through diligent counting and reporting.
- Complied with security protocols to safeguard financial transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with account inquiries and service requests.
- Processed customer transactions efficiently and accurately.
Cafeteria Monitor
Iroquois Elementary School
Erie, PA
04.2023 - 02.2024
- Monitored student behavior during meal periods to maintain a positive dining environment.
- Assisted in the preparation and serving of meals, ensuring food quality standards were met.
- Assisted in managing cash transactions accurately during high-volume periods in the cafeteria line.
- Provided support to students needing assistance during meals, fostering a welcoming atmosphere.
- Developed strategies to address student conflicts in the cafeteria, enhancing conflict resolution skills.
Server
Applebee's Neighborhood Grill & Bar
Erie, PA
07.2022 - 03.2023
- Managed multi-table service efficiently, ensuring timely order delivery and accuracy.
- Handled guest inquiries and complaints professionally, resolving issues to ensure positive experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
Lead Food Service Worker
Panera Bread
Erie, PA
11.2019 - 05.2022
- Trained new staff on food safety protocols and operational procedures.
- Supervised daily food preparation and service operations to ensure quality standards.
- Improved customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Harborcreek High School
Erie, PA06-2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling
- Relationship building and management
- Stress tolerance
- Approachable
- Patience and empathy
Timeline
Teller
Erie Federal Credit Union
04.2024 - Current
Cafeteria Monitor
Iroquois Elementary School
04.2023 - 02.2024
Server
Applebee's Neighborhood Grill & Bar
07.2022 - 03.2023
Lead Food Service Worker
Panera Bread
11.2019 - 05.2022
High School Diploma -
Harborcreek High School