Madison Wehby
New Baltimore
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
5
5
years of professional experience
Work History
Account Manager
Smith & Nephew, Wound Management
Detroit
10.2024 - Current
- Facilitated communication between clients and internal departments for project alignment.
- Analyzed market trends to identify growth opportunities for client accounts.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Trained junior team members on account management best practices and tools.
- Resolved client issues efficiently while maintaining strong professional relationships.
- Negotiated contracts with clients to maximize profitability.
- Collaborated with sales team to determine best ways to drive market share.
- Attended weekly team meetings to discuss new strategies for increasing sales and improving customer satisfaction levels.
- Established weekly and monthly sales targets within my territory.
- Coordinated product launches and marketing strategies with cross-functional teams.
Associate Account Manager
Smith & Nephew, Wound Management
Detroit
09.2022 - 10.2024
- Conducted regular account monitoring to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
- Managed a portfolio of diverse accounts, ensuring the successful delivery of S&N products and services according to client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed client data to identify trends, leading to the development of informed strategies for account growth and retention in a 1.7M territory.
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Trained and mentored new onboarding associates, helping them to quickly adapt to their roles and meet performance goals.
Sales Associate- Trauma
Stryker
Novi
06.2021 - 04.2022
- Communicated product information to customers effectively and clearly.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with surgical teams to maintain a safe and efficient operating environment.
- Maintained inventory of consigned trays and supplies, ensuring availability for upcoming surgeries.
Education
Certificate - Orthopedic Extremities, Reconstruction & Trauma
Medical Sales College
Phoenix, AZ04-2021
Bachelor of Science - Minor in Marketing
Grand Valley State University
Allendale, MI12-2020
Skills
- Client relationship management
- Contract negotiation
- Account growth strategies
- Team collaboration
- Effective communication
- Time management
- Strategic planning
- Relationship building
- Revenue retention
- Persuasive negotiations
- Product development
- Sales forecasting
Timeline
Account Manager
Smith & Nephew, Wound Management
10.2024 - Current
Associate Account Manager
Smith & Nephew, Wound Management
09.2022 - 10.2024
Sales Associate- Trauma
Stryker
06.2021 - 04.2022
Certificate - Orthopedic Extremities, Reconstruction & Trauma
Medical Sales College
Bachelor of Science - Minor in Marketing
Grand Valley State University