Madison Wagner
Prospect,KY
Summary
Organized and reliable team player that excels in an fast paced work environment. Proven team player with a track record of enhancing team efficiency and customer satisfaction at Chick Fill A. Excelled in customer service and cash handling, boosting team performance through diligent work ethic and positive attitude. Skilled in addressing customer needs and maintaining workplace safety, contributing to a significant improvement in service delivery.
Overview
1
1
year of professional experience
Work History
Team Member
Chick Fill A
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Food Runner
Captain’s Quarters
08.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Organized and replenished supplies at food stations to optimize team performance.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Education
High School Diploma -
North Oldham High School
Goshen, KY05.2025
Skills
Customer Service
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Cash Handling
Flexible Schedule
Workplace Safety
Timeline
Team Member
Chick Fill A
02.2024 - Current
Food Runner
Captain’s Quarters
08.2023 - Current
High School Diploma -
North Oldham High School