Madison Watchorn
Niles
Summary
Dynamic professional with experience in fast-paced environments. Demonstrates clear communication and problem-solving skills while fostering teamwork. Ready to enhance customer experiences and drive sales through strategic inventory management and service excellence.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Kalamazoo, MI
10.2024 - 06.2026
- Crafted high-quality beverages adhering to Starbucks standards and customer preferences.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Operated espresso machines and other equipment with proficiency and attention to detail.
- Maintained cleanliness and organization of workspace, enhancing operational efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
Grocery Delivery Driver
Shipt
Niles, MI
05.2023 - 08.2025
- Delivered groceries efficiently, ensuring timely and accurate order fulfillment.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Navigated routes using GPS technology to maximize delivery efficiency and minimize delays.
- Maintained a high level of organization while managing multiple deliveries simultaneously.
Barista
SpartanNash
Granger, IN
05.2023 - 08.2025
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, ensuring availability of coffee beans and supplies for peak hours.
- Collaborated with team members to meet daily sales targets and improve service speed.
- Adapted quickly to changing menu items and seasonal offerings, enhancing customer satisfaction.
Babysitter
Erica Dascolilizzi
Elkhart, IN
06.2021 - 12.2022
- Supervised children's activities, ensuring safety and engagement throughout daily routines.
- Developed and implemented age-appropriate educational games and crafts to foster creativity.
- Communicated effectively with parents regarding children's progress and any concerns.
- Maintained a clean and organized environment, promoting healthy habits among children.
Cashier
Lowes Home Improvement
Niles, MI
06.2021 - 08.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to ensure efficient service during peak hours.
Pizza Maker
Starlite Pizza
Granger, IN
08.2019 - 05.2021
- Prepared high-quality pizzas using traditional techniques and fresh ingredients.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Trained new staff on pizza-making processes and operational best practices.
- Monitored inventory levels and communicated needs for supplies to management.
Sales Associate
Tilly's Clothing Store
Mishawaka, IN
08.2018 - 05.2019
- Provided exceptional customer service to enhance shopping experience and boost customer satisfaction.
- Assisted in visual merchandising to maintain store aesthetics and promote product visibility.
- Managed inventory levels, ensuring stock availability through accurate tracking and organization.
- Trained new associates on sales techniques and store policies to improve team performance.
Education
No Degree - Secondary Math Education
Ball State University
Muncie, INNo Degree - Psychology
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Edwardsburg High School
Edwardsburg, MI06-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Exceptional customer service
- POS systems
- Conflict mediation
- Clear communication
- Verbal and written communication
Timeline
Barista
Starbucks
10.2024 - 06.2026
Grocery Delivery Driver
Shipt
05.2023 - 08.2025
Barista
SpartanNash
05.2023 - 08.2025
Babysitter
Erica Dascolilizzi
06.2021 - 12.2022
Cashier
Lowes Home Improvement
06.2021 - 08.2021
Pizza Maker
Starlite Pizza
08.2019 - 05.2021
Sales Associate
Tilly's Clothing Store
08.2018 - 05.2019
No Degree - Secondary Math Education
Ball State University
No Degree - Psychology
Western Michigan University
High School Diploma -
Edwardsburg High School