Madison Watson
Thurmont,MD
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at , managing calendars, reviewing reports. Knowledgeable in business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Field Service Planning Coordinator
Technical Safety Services
02.2021 - Current
- Creating quotes and service orders.
- Scheduled team of up to 8 service technicians in field activities.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
- Participated in cross-functional meetings to discuss ongoing projects.
- Analyzed data from completed service calls.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs and compliance.
- Prioritizing customer requests to meet deadlines.
Office Assistant/Billing Assistant
East Coast Laboratory Services -acquisition By TSS
10.2019 - 02.2021
- Created invoices in Quickbooks
- Reviewed and filed certification reports to ensure accurate billing.
- Filed all invoices.
- Obtained purchase orders.
- Reviewed customer contracts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Organized and prepared billing documentation.
- Resolved billing disputes for enhanced customer satisfaction and loyalty.
- Executed billing tasks and recorded information in company databases.
- Investigated and resolved inquiries with billing and invoicing.
- Managed daily data entry.
Education
High School Diploma -
Catoctin High School
Thurmont, MDSkills
- Customer Service
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Scheduling and calendar management
- Strategic Planning
- Scheduling Coordination
- Telephone and email communication
- Maintaining high work load
- Job Prioritizing
Timeline
Field Service Planning Coordinator
Technical Safety Services
02.2021 - Current
Office Assistant/Billing Assistant
East Coast Laboratory Services -acquisition By TSS
10.2019 - 02.2021
High School Diploma -
Catoctin High School