Service oriented individual with a positive attitude with many years of hospitality experience. Can offer knowledge of food and beverage preparation. Strives for strong client connection.
Overview
9
9
years of professional experience
Work History
Bartender
Hard Rock Live
Hollywood, fl
09.2022 - Current
Provide outstanding customer service and serve drinks responsibly
Mixed and served a variety of alcoholic and non-alcoholic beverages.
Engaged with guests to create a lively and safe atmosphere
Follow safety and sanitation guidelines to ensure compliance with health regulations.
Lead Waitress
All That Jazz
Sunrise, Florida
09.2016 - 11.2022
Trained new team members on menu items and service standards.
Managed customer complaints professionally to enhance their dining experience.
Developed positive relationships with clientele regular customers through friendly conversation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Teaching Piano
Achieve Miami
Miami
09.2020 - 12.2021
Teaching younger children through zoom(remotely) the basics of learning the piano.
Worked with a diverse group of coworkers to accomplish piano knowledge and musical education
Utilized various software and tools to streamline processes and optimize performance.
Education
Associates Degree - Science
Broward College
Sunrise, FL
Skills
Beverage preparation
Inventory Management
Knowledge of food and beverage preparation
Customer engagement
Outgoing personality and always excited to learn anything new