Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Madison G. Welshans

Chelsea State Bank
Ann Arbor,MI
1
Certification
13
years of professional experience

Mirroring Chelsea State Bank’s core values, I bring my track record of exceptional service to our customers and communities as well as my commitment to building customer and team relationships. To bring my banking experience, leadership abilities, customer service expertise, and knowledge of daily branch operations to a Branch Manager position. I am committed to building strong customer relationships, developing team members, maintaining operational accuracy, and supporting the growth and success of a privately held community bank. My goal is to continue expanding my business knowledge while providing exceptional service to customers and contributing to the long-term success of the organization.

Professional with solid background in customer service, ready for a leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.

Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues. Displayed strong communication and problem-solving skills.

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with a flexible approach to dynamic environments. Reliable and results-driven, fostering a collaborative atmosphere to consistently meet and exceed expectations.

Experienced with customer service management, ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to address customer needs promptly. Strong understanding of team dynamics and leadership, fostering collaborative work environment.

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Attentive Customer Service Representative with [Number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a a a diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Work History

Lead Customer Service Representative

1 Year 6 Months
Chelsea State Bank | 04.2025 - Current
  • Provide exceptional customer service to new and existing bank customers while supporting daily branch operations.
  • Serve as a knowledgeable resource for customer inquiries, account services, and resolution of service issues.
  • Process deposits, withdrawals, check cashing, cashier’s checks, savings bonds, certificates of deposit, and wire transfer requests.
  • Opened, maintained, and closed customer accounts, ensuring accuracy in documentation to uphold compliance and customer satisfaction.
  • Oversee daily vault cash procedures, including verifying cash received, counting and packaging currency and coin, and resolving discrepancies.
  • Trained and guided new customer service representatives on bank policies and procedures, enhancing team knowledge and service quality.
  • Supported team members by building confidence and consistency in customer interactions, leading to improved service delivery.

Customer Service Representative

3 Years 5 Months
Chelsea State Bank | 11.2021 - 04.2025
  • Provided exceptional customer service, enhancing satisfaction for new and existing bank customers.
  • Executed deposits, withdrawals, payments, and check cashing transactions with precision, ensuring customer trust.
  • Supported customers with account openings and maintenance, addressing banking needs effectively.
  • Initiated wire transfers and prepared the required documentation.
  • Assisted with vault cash management, ATM balancing, and resolution of cash discrepancies.
  • Used the Jack Henry banking system and related banking tools to complete daily transactions.
  • Developed a strong understanding of banking procedures, customer needs, and branch operations.

Shift Manager

7 Months
Panera Bread | 04.2021 - 11.2021
  • Oversaw daily cafe operations to deliver exceptional customer experiences.
  • Coached and motivated employees to improve sales, customer service, order accuracy, and cafe performance.
  • Supported team development by providing guidance, reinforcing procedures, and helping employees perform their responsibilities effectively.
  • Ensured an exceptional customer experience while overseeing daily cafe operations.
  • Resolved customer concerns to maintain an organized and welcoming environment.

Associate

2 Years 3 Months
Panera Bread | 01.2019 - 04.2021
  • Welcomed customers, processed orders, and delivered attentive customer service.
  • Developed extensive product knowledge and facilitated flexibility across multiple roles.
  • Trained new associates in dining room, cashier, and barista tasks to ensure consistent service quality.
  • Collaborated with team members to prepare orders with accuracy and efficiency.
  • Demonstrated reliability, teamwork, and a commitment to learning and professional growth.

Food Service Employee

5 Years 7 Months
Bechler Fun Foods | 06.2013 - 01.2019
  • Served customers at food concessions, fairs, and events across Michigan, ensuring satisfaction and repeat business.
  • Prepared food and beverages, adhering to high service standards to enhance customer experience.
  • Collaborated with team members to enhance service efficiency in a fast-paced environment.

Education

High School Diploma

Dexter High School | Dexter, MI | 05.2020

Skills

Jack Henry proficiency
Star Station expertise
Remote debit card support
Vault cash management
Account management support
Customer service issue resolution and problem-solving
Customer service resolution
Banking operations compliance
Branch operations oversight
Banking software proficiency
Google Suite expertise
Regulatory compliance knowledge
Customer relationship management
Conflict resolution techniques
ServSafe Certified
November 2018
Task prioritization
Complaint resolution
Customer resolution

Accomplishments

  • Washtenaw County Youth Commission – Board Member, 2019–2020
  • Chelsea Fair Queen, 2019–2021
  • Livestock Producer – Raise purebred and crossbred beef animals for sale and exhibition throughout the Midwest

Certification

ServSafe Certified, November 2018

Timeline

Lead Customer Service Representative

Chelsea State Bank
04.2025 - CurrentRead More

Customer Service Representative

Chelsea State Bank
11.2021 - 04.2025Read More

Shift Manager

Panera Bread
04.2021 - 11.2021Read More

Associate

Panera Bread
01.2019 - 04.2021Read More

Food Service Employee

Bechler Fun Foods
06.2013 - 01.2019Read More

Dexter High School

High School Diploma
Read More
Madison G. Welshans