Madison Whitfield
Summary
- Operates well in high-volume, fast paced, stressful settings with great multitasking and conflict resolution skills. - Works great with individuals from wide range of backgrounds and cultures to achieve success in completing tasks and maintaining a therapeutic environment. - Caring and professional attitude towards staff, customers and/or patients. - Motivated team worker that is able to follow instructions from all levels. - Reliable and responsible enough to complete tasks with great time management.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Destination Pet
01.2023 - Current
- Checked new patients in.
- Organized and filed documented records for each patient.
- Performed entry tasks.
- Organized and kept work area clean.
- Answered calls and took messages.
- Scheduled and confirmed appointments.
- Took payments and dealt with cash handling.
- Provided great customer support when needed.
- Kept track of office inventory and ordered supplies.
- Walked patients to the back.
- Assisted customers with inquiries about pet care products and services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained accurate records of customer interactions and transactions for quality assurance.
- Provided training to new staff on customer service protocols and company policies.
- Supported promotional campaigns by engaging customers in-store and online platforms.
- Resolved customer complaints quickly and efficiently.
Correction Guard
East Louisiana State Hospital
Jackson
04.2024 - 06.2024
- Documenting. Reporting. Submitting reports on daily surveillance activity and suspicious actions.
- Securing area and making sure all doors, windows, and exits were secured. Patrolling: Regular walking around areas.
- Vital signs if needed.
- Communication with staff and supervisors.
- Worked with coworkers each shift to complete tasks and ensure safety for everyone.
- Charted each patient.
- Treated all clients with respect and dignity.
- Performed scheduled patient safety checks and documented results to establish patient well-being.
- Scheduled appointments as needed.
- Monitored patient behavior and ensured safety within facility premises.
- Conducted regular rounds to verify adherence to security protocols.
- Enforced hospital policies and procedures among patients and visitors.
Education
College level Criminal Justice -
Baton Rouge, La07.2025
High school diploma -
Saint Francisville01.2020
Skills
- Verbal and written communication
- Microsoft Office
- Google Docs
- HIPPA Requirements
- Crisis Management
- Time Management
- Critical Thinking
- Attention to Detail
- Customer Service
- Scanning and faxing
- Vital Signs
- Strong work Ethic
- Organization
- Cash Handling
- Problem Solving
- Animal Care
- Adaptability
- Teamwork
- Active Listening
- Empathy
- Medical Terminology
- Workflow Planning
- Clerical Functions
- Care coordination
- Call centers
- Effective communication
- Customer service
- Team collaboration
- Conflict resolution
- Office administration
- Surveillance operations
- Data entry
- Appointment scheduling
Certification
- CPI Training, 05/2024
- CPR Certified; adult, child, and infant BLS training, 05/2024
Accomplishments
- Collaborated with team of 4 to ensure security on a day-to-day basis.
- Used Microsoft and Google Docs for multiple uses and documentation.
- Deescalated multiple altercations.
- Built bonds with many customers, animals, and kids, and patients.
- Always maintained a tidy work area.
- Always left customers well satisfied.
- Created therapeutic environments in troubled and fast paced situations.
<Enter your own>
Relocation: 1
Timeline
Correction Guard
East Louisiana State Hospital
04.2024 - 06.2024
Customer Service Agent
Destination Pet
01.2023 - Current