John C. Campbell
Egg Harbor Township,NJ
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asst. Violations Clerk (Central Municipal Court)
Atlantic County Government
Mays Landing, NJ
12.2024 - Current
- Operate and manage live virtual court proceedings via Zoom for the Chief Judge, including session setup, participant management, and real-time technical support for court users.
- Troubleshoot audio, video, connectivity, and user access issues during active sessions, under strict time constraints.
- Collaborated with court administration and IT personnel to resolve recurring technical issues, and improve workflow efficiency.
- Respond to court users' inquiries in person and by phone, explaining court procedures while maintaining confidentiality and professionalism.
- Configure and support video conferencing equipment, peripherals, and workstation setups to ensure uninterrupted proceedings.
Customer Care Representative
Borgata Casino & Hotel
Atlantic City, NJ
08.2024 - 11.2024
- Provide exceptional customer support by addressing inquiries and resolving issues via phone and email.
- Utilized internal ticketing and documentation systems to track issues and resolutions
- Collaborate with team members to enhance customer satisfaction, and streamline support processes.
- Follow company policies to maintain confidentiality and integrity in handling customer information.
Sales & Parts Delivery Driver
EL&M Auto Parts
Hammonton, NJ
05.2022 - 02.2024
- Managed the timely delivery of auto parts, ensuring accurate documentation and adherence to schedules.
- Developed positive relationships with customers, providing high-quality service and resolving complaints.
- Coordinated delivery routes to optimize efficiency and customer satisfaction.
- Teamed up with other drivers on routes when necessary.
Seasonal Driver Helper
UPS
Pleasantville, NJ
10.2021 - 01.2022
- Assisted drivers with loading and unloading packages, ensuring timely delivery to customers.
- Communicated effectively with customers to confirm delivery details and resolve any issues.
Assistant Service Person
Tomatoes Restaurant
Margate, NJ
05.2018 - 09.2019
- Addressed guest inquiries and resolved concerns in a courteous manner.
- Supported serving staff by replenishing beverages and other necessary items.
Cashier & Customer Service
ShopRite of English Creek
Egg Harbor Township, NJ
02.2018 - 05.2018
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Assisted customers with inquiries and product information, enhancing their shopping experience.
Education
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJSkills
- Technical support and troubleshooting
- Windows and Zoom proficiency
- Hardware setup and maintenance
- Incident documentation and escalation
- Customer service excellence
- Team collaboration
Additional Experience
Volunteer, AtlantiCare Mainland Campus Logistics Department, October 2017- April 2018
Galloway, NJ
- Assisted in inventory management and the distribution of medical supplies,
- Coordinated with hospital staff to ensure timely and accurate delivery of equipment.
Certification
CompTIA A+ Certification (In Progress) — Expected Completion: March 2026
• Core 1 & Core 2: Hardware, Networking, Windows, Troubleshooting
• Hands-on study of PC hardware, operating systems, basic networking, and IT troubleshooting
• Core 1 & Core 2: Hardware, Networking, Windows, Troubleshooting
• Hands-on study of PC hardware, operating systems, basic networking, and IT troubleshooting
Timeline
Asst. Violations Clerk (Central Municipal Court)
Atlantic County Government
12.2024 - Current
Customer Care Representative
Borgata Casino & Hotel
08.2024 - 11.2024
Sales & Parts Delivery Driver
EL&M Auto Parts
05.2022 - 02.2024
Seasonal Driver Helper
UPS
10.2021 - 01.2022
Assistant Service Person
Tomatoes Restaurant
05.2018 - 09.2019
Cashier & Customer Service
ShopRite of English Creek
02.2018 - 05.2018
Associate of Science - Business Administration
Atlantic Cape Community College