Madison Williams
Henderson,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Insurance Verifier/ Customer Service
Bingham Nerve And Muscle
02.2021 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Jackson Chiropractic Clinic
10.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Phlebotomist
JMCGH
10.2020 - 12.2020
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
Jackson State Community College
Jackson, TNChester County High School
Henderson, TN2018
Skills
- Resolving Customer Issues
- Customer Service and Assistance
- Client Relations Skills
- Insurance Documentation Processing
Timeline
Insurance Verifier/ Customer Service
Bingham Nerve And Muscle
02.2021 - Current
Receptionist
Jackson Chiropractic Clinic
10.2020 - 02.2021
Phlebotomist
JMCGH
10.2020 - 12.2020
Jackson State Community College
Chester County High School