Madison Wilson
Harrison,TN
Summary
Experienced with strong leadership and relationship-building skills.
Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Overview
13
13
years of professional experience
Work History
Lead Electrician
Fortna
Louisville, KY
11.2023 - Current
- All fabrications
- Run people
- Understand and know how to read, blueprints, schematics, etc.
- Inventory, all material and staging
- Organized all paperwork from material orders, equipment rentals, all devices for job to install/aka Bill of material.
- Team Builder and Player
- Very responsible, respectful of/for others.
Lead Electrician
Active Controls Electric
Clearwater, FL
04.2019 - 11.2023
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Completed rough-in, termination, and underground work.
- Trained junior electrical professionals on proper procedures.
- Diagnosed issues and developed effective solutions.
- Operated tools according to prescribed safety practices.
- Tested electrical systems and components for continuity, current, voltage and resistance.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Examined electrical units for loose connections and broken insulation.
Customer Service Representative
Thermo Fisher Scientific Inc.
Grand Island, NY
09.2018 - 01.2019
- Directed calls to appropriate individuals and departments.
- Learned, referenced and applied product knowledge information.
- Assisted 100 customers in an average 8 hours by answering questions, responding to inquiries and handling requests by phone and via email.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Answered average of 70 calls per day, addressing customer inquiries, solving problems and providing new product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer questions regarding merchandise and pricing.
Electrician Helper
Active Controls Electric
Largo, FL
04.2016 - 06.2018
- Performed installations, alignments and balancing of electrical equipment.
- Learned to expertly use hand and power equipment for hoisting, drilling, steal and aluminum.
- Followed standards and procedures to maintain safe work environment.
- Installed, aligned, and balanced new equipment.
- Provided outstanding customer service.
- Repaired wiring, plumbing, equipment, and machinery.
- Promoted shop safety by working in a safe manner.
- Planned processes and assignment utilizing schematic diagrams.
- Used hoists and cranes to lift work pieces to machine.
- Detailed electrical control panels.
Package Handler
FedEx
Memphis, TN
09.2015 - 05.2016
- Assembled, sealed and loaded packages into correct trucks.
- Sorted items according to its destination.
- Labeled packages according to instructions provided on work orders.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Ensured package containers were loaded into forklifts and transported into packaging areas.
- Supervised material flow, storage and global order fulfillment.
Server/Bartender
Red Lobster
Southaven, MS
01.2014 - 03.2016
- Entered details such as payments, account information and call logs into the computer system.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Giving every guest the dining experience they deserve.
- Serving guest with great customer service.
- Able to take on many tasks also party tables at one time.
Babysitting and Housekeeping
Myself
Olive Branch, MS
03.2012 - 12.2015
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Education
High School Diploma -
Southaven High School
Southaven, MS2015
Skills
- Computer proficient with Knowledge of Microsoft Office
- Strong written and verbal communication skills
- Hand/power tools
- Good multitasker
- Fast learner
- Well verse in customer service
- Attention to detail/skilled work
- Data entry
- Extremely organized
Timeline
Lead Electrician
Fortna
11.2023 - Current
Lead Electrician
Active Controls Electric
04.2019 - 11.2023
Customer Service Representative
Thermo Fisher Scientific Inc.
09.2018 - 01.2019
Electrician Helper
Active Controls Electric
04.2016 - 06.2018
Package Handler
FedEx
09.2015 - 05.2016
Server/Bartender
Red Lobster
01.2014 - 03.2016
Babysitting and Housekeeping
Myself
03.2012 - 12.2015
High School Diploma -
Southaven High School